I am enabling eCommerce for some upcoming vILT classes.
I have set up Authorize.net and it is working properly.
My question is about the expected behavior for an abandoned shopping cart. It seems that if someone abandons that they are either placed in In Progress status (if abandoned before confirm step) or Waitlist status (if abandoned after confirm step but before payment). I can see the value of knowing if users abandon their shopping carts but am concerned that this will create an extra admin task to keep the enrollments list straight.
Are my settings wrong? Any suggestions?