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Enrollment Status Matrix by Scenario (Admin acion vs User Action)

  • 13 January 2023
  • 2 replies
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Jtischler
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Has anyone matrixed out the ILT Course and enrollment statuses by the user performing the action and the admin performing the action, and then also with how that status shows in reporting?

 

We are seeing differences in the course enrollment status if a user enrolls/unenrolls vs the admin doing it through the enrollment screen.  And then in reporting on this course, there is still the ‘Subscribed’ status which has been deprecated from the course management screen.

 

We have a user that has enrolled into a course and session, shows in progress, and then unenrolled from the session yet still remains in progress instead of reverting back to enrolled which is what they should have since there is no longer a session enrollment.  There is no training material associated with this ILT course

 

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Best answer by Bfarkas 16 January 2023, 02:32

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Bfarkas
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Userlevel 7
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Pretty sure the in progress status is pretty simple ( and almost doesn’t make sense in ILTs) in my experience it triggers when the user basically opens the course to view available sessions, doesn’t depend on enrollment/unenrollment into a session, unless things have changed. 

lrnlab
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Userlevel 7
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The only real difference I noted is that when a user self-enrols but does not engage with the course, their status = ENROLLED, however when an admin assigns and enrols the user in a session, their status shows as In Progress. Spoke with support on this and they said this is normal behaviour...a little confusing for users though.

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