Question

Error downloading from Coach & Share asset

  • 1 February 2022
  • 1 reply
  • 30 views
sjennings78
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Userlevel 6
Badge +3

We have a client getting an error when trying to Download from a Coach & Share asset.  Others at her facility get the same error, but we are not able to duplicate the error on our end.  I suspect something on their network is blocking it.  Has anyone else seen this and have an easy fix (or known cause)?

The error she gets is:

This site can't be reached lmsfiles.s3.eu-west-1.amazonaws.com took too long
to respond.
Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

 

1 reply

alekwo
Rank
Userlevel 7
Badge +1

We had observed similar issues when users were working from networks with firewalls or had corporate firewalls on their computers, that were blocking traffic to sites used by Docebo.

A quick way to check where is the problem (on the network or on the computer’s firewall), would be to ask the user to try connecting through a different network (e.g. a mobile hot spot) using the same computer, and then from a different device (e.g. their personal computer at home) and see if the problem persists.

If the traffic is blocked, the only solution is to have their IT reconfigure their firewalls and allow traffic to all domains that are used by Docebo.

-- Alek Oleszkiewicz - linkedin.com/in/aleko

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