Question

External Training App

  • 12 April 2022
  • 6 replies
  • 147 views
Tatum.Mathis
Rank
Userlevel 1

Hi Docebo Community! 

I’m trying to import external training data with a CSV file into the external training app and when I click through the steps, nothing happens. I see all the info in the correct format, confirmed date is mm/dd/yy but it does nothing. I can add information manually, but not via CSV. Does this no longer work or am I doing something wrong?

6 replies

Neil Patterson
Rank
Userlevel 6
Badge +2

Hi @Tatum.Mathis.  I had this problem before where everything was fine, but nothing happened.

A few points:

  1. There are some fields that are mandatory when uploading via CSV.  This document may help.
  2. Depending on how much data you are trying to import, Docebo will create a background job and you will get an email once the job has been completed - this has caught me out a couple of times when I’ve forgotten.
  3. When we first moved to Docebo, I just couldn’t get it to work.  Our onboarding guy took the same file and uploaded fine.  I tried a different CSV on my personal computer and it woked fine.  It was something to do with my work computer blocking something (no idea what!) that stopped it from actually uploading.

Not sure if this helps or not - if you have no luck, reach out the the support desk, they can take a look at the CSV to make sure it’s all as it should be, and even upload it for you if you ask nicely enough!

Good luck!

Neil
lrnlab
Rank
Userlevel 7
Badge +7

@Tatum.Mathis make sure your Training Institutes have been created first as well as the courses. I just tried it with the sample download and when the data didn't match, nothing happened; no errors, no messages...but when I matched up my Institutes and courses, it all worked like charm.

Tatum.Mathis
Rank
Userlevel 1

Hi! Thank you so much, I really appreciate your responsiveness to my newbie questions. I’ll give that a whirl right now. :) 

M

Could you share any tips and tricks for this app? Have you ever faced any issue with users experience? 

Thanks a lot. 

kcastillo
Rank
Badge

Hi there, 

This has happened to some of my power users before as well. Sometimes its the date, sometimes its the CSV. I had one power user modify the CSV template to exclude info they were leaving blank and that made it upload into the abyss. It can be pretty finicky, but as everyone else here has said downloading a new CSV, ensuring your institutes and such are uploaded (although this has not been an issue for us when uploading), sometimes trying a different browser. 

 

Good luck!

dwilburn
Rank
Userlevel 5
Badge

We had plans to use this initially but abandoned it after the uploads were so inconsistent. You couldn’t always tell there was an issue, then uploaded again, only to end up with duplicates. Was a huge waste of time for me.

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