• 27 January 2023
  • 2 replies

Wondering if anyone else is having the same issue as us where the platform is issuing both manual and automatic badges? Is anyone using gamification and it’s working the way it should? Many thanks! Andi

2 replies

Userlevel 7

Hi @ajblack! To clarify, badges that do not have automatic assignment enabled are being assigned without an admin performing an action? I’ve attached an image below of what a manually assigned badge should look like:

If this is what you’re dealing with, I would recommend opening a ticket with support. If you’re not sure how to do this, you can send me further detail in a DM and I would be happy to help open a ticket on your behalf!

Thanks! ~Yes we do want automatic badges and have that enabled. However, the system is issuing 2 badges and double points. We’ve had a ticket raised for some time. The process works fine in our sandbox but not in the live system….