ILT & MS Teams issue

@lrnlab Thanks. I have read over the article several times over the past week or so. I used it to figure out how to integrate and pair it. But it does not seem to answer the additional questions I have.  

We are in the middle of testing this out now with MS Teams.   We have generic/shared MS Teams accounts that will be shared with our Instructors.  What I’ve found that seems to work so far is that we create the session event using the shared Teams account that we set up on Docebo and add our instructors on the session/event for the course.  Then I log into that shared Teams account and edit the meeting from there and assign those instructors as Co-Organizers. 

Assigning them as Instructors on the course allows them to log into the event early (we specify 30 mins prior for Instructors and 15 mins early for learners), as well as have access to all the other Instructor functions on the course (attendance, reports, etc.).

Assigning them as Co-Organizers on the Teams meeting allows them to be able to start the meeting using their own Teams account.  Otherwise, they would have to log into Teams with the generic account to be able to start the meeting.

Also from the Teams meeting side… you may need to check the settings on the meeting and make sure it’s set to allow the organizers to bypass the Lobby. 

I was able to answer my own question.  This doesn’t work quite the way I initially thought.  Hopefully my experimentation will help someone else.

1. Following the guide at https://help.docebo.com/hc/en-us/articles/360020079600-Docebo-VILT-for-Microsoft-Teams I started with a single account created under Docebo / MS Teams and then paired it using multiple accounts.  The downside of this approach was that any events created using the account would show up in EVERY person’s Outlook/Teams calendar who had paired.  (Note that we’re using the Session type meeting and are checking the Show Meeting instructor calendar checkbox.)
2. The above is also visible in Microsoft Entra under the Enterprise Application you created (yes..the same one you initially registered in Entra) under the Security/Permissions area. Click on “User consent” and you’ll see every user who paired, but no way to remove anyone without much higher access.
3. It is not at all obvious, but who you have listed as the instructor is kind of irrelevant to who can manage the meeting.  All that matters is which paired account you’re choosing from the event drop-down.  Anyone paired with that account has moderator rights.
4. After going back and forth with support, it made sense to create multiple “Apps” in Entra--one for each user account if I wanted my sessions to show up in individual instructor Outlook calendars.
5. In my experimentation, the instructor’s join button in Docebo was kind of irrelevant.  The join button in Outlook/Teams had the moderator rights.  That invitation also has the special link needed to make changes to the meeting settings before the meeting starts.
6. The overhead needed to create multiple apps in Entra to accommodate multiple moderator/instructors doesn’t seem worth the effort.
7. The fact that the join link changes every time a change is made (we often change event instructors at the last minute), really doesn’t fit our use case.
8. It might make sense to use this integration if you have a non-human “service account”/admin that has a master calendar of all your sessions. That could be the account that is set up with the Docebo/Teams VILT integration and would be the moderator for all sessions, and then your instructors could be added into those invitations through Outlook.

Based on what Docebo provided at  https://help.docebo.com/hc/en-us/articles/360020079600-Docebo-VILT-for-Microsoft-Teams we had to pair each test instructor account (temporarily made into a SuperAdmin) while they were logged in with a Microsoft 365 account, and we created a separate Enterprise Application in Microsoft Entra for each one.  We couldn’t find another way to do it.

In that case my experience was that the Outlook calendar for all instructors who are paired with that account end up with meeting invitations to everyone’s classes.

Sounds good.  Let us know how it goes!