Issue with Session Registration for Completed Courses

Question

Hi everyone,I wanted to reach out to see if anyone has encountered a specific issue with session registrations (ILT) . We have noticed that when a user has a course status marked as "completed" and then registers for a session, the system allows them to switch between different session dates. However, it does not permit the user to cancel their registration.Has anyone experienced this behavior? If so, could you share any insights or solutions you might have? Is there a way to configure the system to allow users to cancel their registration or is this an intended limitation?Thanks in advance for your help!Maria

cheyenne.carpenter · Answer

Hi Maria!Good news - this might be a simple solution. When you navigate to the ILT in question under Course Management, navigate to the enrollment options and then check out your Self-Unenrollment settings. You can likely configure this to meet your needs!​​​Let me know if adjusting these settings helps the situation. I’m hoping to hear good news!Best Regards,Cheyenne

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