Hi All, could really do with your help, but please bear with as this might sound messy!
We have 2 e-learning courses, an initial training and a refresher. This is two different courses with different content.
The idea is that when you complete the initial course, the certification refreshes 2 years later but points you to the refresher course.
Currently certifications only send you back to the same course.
To counter act this we have created a learning plan, with the second course locked for 24 months.
The issue we are having is that our collages are receiving reminders every month so say that the refresher is outstanding, even though it is locked and not accessible until 2024.
We have been guided to take the second course out of the notifications selection list. But if we do this, we will have to manually add any new content to the notifications, adding to our work load.
is anyone else facing this? we cant be the only ones!!
thanks