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Multi-Day and Multi-Week ILT

  • November 18, 2024
  • 9 replies
  • 122 views
estarks8
Helper I
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Hello! 

We are beginning to host a 37 week course, that is 4 days a week for 2 hours each day. We have two different groups, an AM group and a PM group. 

What is the best way to build this out? I’ve built and tested an ILT event import which works great. My only concern is that users will receive 148 invites (we have the Outlook session invites through Docebo Connect), one for each event. 

Is there a better way to build this out? Does anyone have experience with multi-week, multi-day trainings?

Thank you in advance!

Best answer by Annarose.Peterson

I am not sure if the Connector can be turned off for specific courses, but ​@lrnlab is correct.  If you use the platform notification with the event User enrolled into ILT session, the user will receive one email for the entire session, with the listing of all events and the calendar attachment. 

We usually include instructions in our notification about how users can open the attachment and add them to our calendars. 

9 replies

lrnlab
Hero III
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  • lrnlab
  • Hero III
  • November 18, 2024

Notifications are sent based on the Sessions not the Events so if all your events are in a single session, they would only get 1 email (user enrolled in ILT session template)

estarks8
Helper I
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  • estarks8
  • Author
  • Helper I
  • November 19, 2024

I get 1 email per event, not per session. I did a test run with 3 days and it gave me 3 notifications for all 3 days, under the single session.

lrnlab
Hero III
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  • lrnlab
  • Hero III
  • November 19, 2024

That’s odd...I just tried it again with the template, User enrolled in ILT Session and got 1 email with all 3 events listed + I calendar attachment that added all 3 events to my calendar...If it’s not working this way for you perhaps reach out to support to ask.

Annarose.Peterson
Hero III
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I am not sure if the Connector can be turned off for specific courses, but ​@lrnlab is correct.  If you use the platform notification with the event User enrolled into ILT session, the user will receive one email for the entire session, with the listing of all events and the calendar attachment. 

We usually include instructions in our notification about how users can open the attachment and add them to our calendars. 

Annarose Peterson (She/Her)
lrnlab
Hero III
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  • lrnlab
  • Hero III
  • November 19, 2024

Yes you can selectively turn OFF the use of Connect at the course and/or session level; if that is the source of your issue.

estarks8
Helper I
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  • estarks8
  • Author
  • Helper I
  • November 21, 2024

Thank you, both! 

When we went through implementation, the ILT notification wasn’t going to work due to a lack of calendar invites. Now I see that’s updated. I appreciate the insight from you both! 

krisknowlton
  • krisknowlton
  • Newcomer
  • October 23, 2025

Hello Community!

​@Annarose.Peterson had written We usually include instructions in our notification about how users can open the attachment and add them to our calendars. 

Could someone share what those instructions are?  I’m troubleshooting what could be our team either not knowing how to add the .ics file to a calendar (I can’t open in Outlook) or an issue

where I have 1 course, 1 session, 2 events, and folks are telling me that the notification (inside Docebo)  which contains below, is only adding Event Day 1 to the calendar, not Event Day 2.  

[session_dates]

[calendar_attachment]

Thanks for any pointers!  

Annarose.Peterson
Hero III
Forum|alt.badge.img+7

Hello Community!

​@Annarose.Peterson had written We usually include instructions in our notification about how users can open the attachment and add them to our calendars. 

Could someone share what those instructions are?  I’m troubleshooting what could be our team either not knowing how to add the .ics file to a calendar (I can’t open in Outlook) or an issue

where I have 1 course, 1 session, 2 events, and folks are telling me that the notification (inside Docebo)  which contains below, is only adding Event Day 1 to the calendar, not Event Day 2.  

[session_dates]

[calendar_attachment]

Thanks for any pointers!  

Interesting that it is only adding Day 1 to the calendar!  This is the verbiage we use on our notifications: 

Steps to import the .ics/ical file after saving the file on your computer:

     1. Go to your calendar
     2. Click on File
     3. Select Open & Export and then Import/ Export file
     4. Under Import/ Export wizard select import an icalendar file, click Next.
     5. Find file under Download, select the file to be imported from the saved location
     6. Click Ok. Click Import.
     7. Check your calendar to ensure events populated.
 

Annarose Peterson (She/Her)
krisknowlton
krisknowlton
  • krisknowlton
  • Newcomer
  • October 23, 2025

Thank you ​@Annarose.Peterson !

 

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