New vs existing associate

  • 6 February 2023
  • 2 replies
  • 14 views
G

Why does Docebo think someone is a new associate and assign them to learning plans when you change their title?  Is there a way to change a setting to differentiate between a new associate and a simple title or branch change?

2 replies

lrnlab
Rank
Userlevel 7
Badge +8

Think you would need to look at your Groups and Enrolment Rules to find the cause.

L
Rank
Userlevel 5
Badge +2

I second lrnlab. This sounds like you have an automatic group criteria based on job title, and then you have an enrollment rule tied to the group.

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