Online Course Evaluation/Survey

HI @GingerG we use mostly a very short survey with only a couple questions like:

• Would you recommend this course to others?
• Was the content relevant to you?
• Will you be able to apply what you learned to your role/job?

and in some cases, we follow up with a more detailed survey a few months after they completed the course; similar to the Kirkpatrick model

Hi @GingerG, great question! I’ll echo what you stated and what’s already been shared: shorter is better when it comes to post-course surveys.

Here’s an example of the survey we designed when we launched Docebo Learning Impact in Docebo University. We’ve only seen an 8% response so far, so we’re trying to figure out what we can do to improve that. We hope to do a deep-dive focus on our implementation of DLI later this year, so stay tuned for that! Laurent hasn’t joined the community yet, but I’m sure he’d love to chat more about survey design Let me see if I can twist his arm to join.

There are also some great resources in DU on Learning Impact that might help you think through some of these best practices more. 

• Docebo Learning Impact Course
• Docebo Learning Impact Webinar Recording

Excited to learn more from others on this thread!

Hi @GingerG,

Based on Docebo Learning Impact experience, we usually recommend that level 1 surveys include:

• 3 to 7 questions for e-learning courses
• 5 to 12 questions for ILT course or Learning Plan evaluations, in the first category you usually need additional questions on the instructor and the logistics. For multiple day ILT courses, we can have longer questionnaires and it usually will not affect the response rate 

About e-learning evaluations, we also recommend to avoid focusing too much on the materials, the ease of connection, the overall look n’ feel of the course… For all these questions, feedback from a bunch of learners is enough, and it is unlikely to vary between the learners.

Finally for strategic courses, we recommend to extend the length of the questionnaire during the pilot phase so that you can collect more feedback when it is time to adjust the course.

@GingerG 

We have decided for three closed ratings - that are still pretty actionable, and one open text question.

In closed questions we’re asking user to rate on a scale from 1 to 5:

• if the user is satisfied with the scope of the learning content (CSAT) - to know if we have covered all what was expected (or if we set the expectations well).
• if the content was well structured and easy to follow (CES) - to know if we may need to improve the delivery.
• if the content will be useful for their work - to get an overview what is their perception of the value they gained from the course.

We’re using this for over 2 years, and together with the text feedback it’s providing us lots of valuable insights on which we can take quick actions.

On the side note, I’m not a fan of using the NPS “would you recommend” question for courses, as while it may measure the overall sentiment, the result is not very actionable.