For those that have not really considered the impact of technical debt? Know that software being developed and the teams that work on it can spend a significant time on resolving issues versus adding new features. Consider this graphic…
And so we have seen a shift in a few strategies by Docebo to wrangle their debt and make strides in the right direction. We have seen that with:
- A shift to a monthly major release schedule
- Dedicating development to the new ideas buckets
- Strides of transparency in the roadmaps with CSMs
I appreciate all of this. Earlier in my career I worked for a custom software development group for a health system…so uniquely? I am poised to get it.
But when something feels broken. And we work “the machine” to document and get a reproducible bug recognized and addressed? Do we have any recourse and a way to escalate a concern to the right team?
A proposal - can we (the community) get some insight passed along into the deployment of unplanned changes and how we can escalate a situation so we can get it successfully addressed? I have worked that machine a little…but some may be frustrated and allowing them to hear how to address an issue I believe would be beneficial to the community.
Best answer by Bfarkas
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