Power User - Course Enrollment E-mails not firing

My guess is if the enrolments were done prior to the permissions update, this may have prevented the emails from going out. Did you do another test after the permissions were updated? If they are still not firing, you may want to check the admin’s access to “resources” under their PU profile or try with another similarly PU to see whether the issue persists. If it does, you may need to log a ticket with support. 

So after I updated her permissions, she changed all of their statuses to “enrolled.”  It seems that did not, however, initiate a notification.  This morning when she enrolls people in courses notifications work fine.  I feel confident this happened because of the “enrollment to confirm” status.  Though I’m confused, because shouldn’t the notification eventually fire off whenever the enrollment is, in fact confirmed?  Or is there a specific way the confirmation has to happen that isn’t how we did things?

not really...when enrolments are added, if there is no trigger to line up the notifications, they will not work retroactively; only in the moment. It makes sense that after you updated the permissions, they are firing.

I guess what I’m thinking would not be retroactive  in my mind.  Because they’re still becoming “enrolled” for the first time.  This whole “enrollment to confirm” status seems to just be a big mess and I’m not fully sure of the point of it I guess at this point.

Think Docebo considers “enrolments to confirm” as an enrolment from the user’s perspective but I get what you’re saying...it is not intuitive.