you probably need to assign it to a course they have access to in oder for them to see it...similar to assigning Categories. You can create a test course they have access to and add the new cert there...

Thanks @lrnlab, I have tried doing that. The Power User can see that the course is assigned but they can’t see the template in the Certificate Template list. I would like the Power User to be able to edit the certificate. 

Hi there, just tested and can confirm that when a PU creates a cert, it is not visible to them. So here’s what I found…

• Allow the PU to create a cert
• As a superadmin, assign the cert to a test course
• Then, enrol the PU in the test course and mark them “Complete” (this will generate the cert for your PU)
• Once done, the PU can then see and edit the cert under the Certificate Templates app

Very odd way to get around this but it’s the strange way some permissions are mangled in Docebo. Give it a try and hopefully this will work for you as well.

And just found a much simpler way if you don't mind your PU’s seeing ALL certificates…

In your PU role permissions, if you've sleeted “All permissions” for the Certificates section, this is actually part of your issue. The “all permissions” includes once that restricts access to view only the certs attached to courses the PU can see and manage. If you remove this permission, the PU can see ALL the certs regardless of who created them and where they are being used…

I guess you have a choice now…

(Edited by Moderator)

and just found a much simpler way if you don't mind your PU’s seeing ALL certificates…

In your PU role permissions, if you've sleeted “All permissions” for the Certificates section, this is actually part of your issue. The “all permissions” includes once that restricts access to view only the certs attached to courses the PU can see and manage. If you remove this permission, the PU can see ALL the certs regardless of who created them and where they are being used…

I guess you have a choice now...

I am not sure if I am doing it right. I have already assigned the resources to the Power Users for ALL PERMISSION for Certificates, and I have assigned the Certificate Template to all courses. But the Power Users still can’t see my certificate template. What step have I missed? Please advise. 

Do your PUs have access to view/edit the courses you have the certs attached to?

Hi Irnlab, yes, I attached the cert to all courses. Cos it’s a “completion” certificate. The courses are viewable/editable to the Power Users, as they were the ones who created it in the first place. Yet when I login in to their account, indeed they cannot see the certificate of which I created and gave access to. 

It’s hard to day without seeing your actual set-up. I sounds like you have all the right permissions so if they still cannot see them, I would suggest you reopen a ticket with support or use the chat for a quick response.

Hi Irnlab, thank you for you assistance. Really appreciate it.