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Has anyone found a way to send a recurring digest notification (e.g., every Monday) to MANAGERS for courses their employees have that are actually overdue (not due in 2 weeks, or 5 days, but actually past the due date)?

Learner has yet to complete the course: includes courses that we might have assigned just yesterday. Managers don’t pay enough attention to the due dates and will send reminders when the course was only just assigned. We don’t need that. This is helpful if we have an organization-wide campaign where everyone’s got the same due date. Then we can start reminders when it comes due.

Course has expired: This only sends reminders until the course reaches its due date. We need it to send repeatedly AFTER the due date.

 

Anyone had success with this? What do you do?

 

Jennifer

What about using Course Has Expired? When managers are the recipients of this notification, they will receive the notification for the courses in which their team members belonging to the selected branches or groups are enrolled. You could create three of these and have them trigger 30, 60, and 90 days after the expiration, for example. Not automatically recurring, but you can create and repeat the notification multiple times and at least get a data sample of how effective the notifications are at those given times. 

Can we do a digest (at least per course) but for all the direct reports so the manager does not get one email for each direct report for each course which is excessive?

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