SCORM Completion Track Issue

We have also encountered similar problems, albeit not with all users, but specifically with certain individuals, particularly in  compliance trainings.

Despite collaborating with Docebo support, we have not yet been able to pinpoint the exact cause of this issue. We attempted to resolve it by clearing cache and cookies, but unfortunately, it did not lead to a resolution. So, whenever a learner contacts us regarding completion problems, we manually set their completion status to ensure they are not affected by the issue considering that users generally reach out to us after multiple unsuccessful attempts. However, I am eager to hear from others who may have encountered similar challenge. and have successfully employed troubleshooting techniques. Interested in any tips or strategies that have proven effective in resolving such completion issues.

Hi, in our case at the end of the scorm file we include a button saying “press here to complete the training” or something similar.

The button what it does is to set the training as complete and send this information to the LMS to capture the completion.

Maybe you can revisit your SSL certificate or Certificate provider.

We’ve already enabled these settings in both our Internal and External contents. But still, we’re facing this issue for few participants.

@Baskaran venugopal We are not using custom domains.

We have encountered this every time we use a SCORM from a third party vendor.  Some things I  consider when folks are running into issues are:

• Browser type - sometimes folks using safari on a MAC run into issues, so we ask everyone to use either Chrome or Firefox
• Browser Add-ons - in the past I have seen add-ons  interfering with the completion (or launching, or behavior), and so as we ask folks to turn off any add-ons

As a practice, I provide the general troubleshooting options: Use a supported browser, disable pop-up and ad-blockers, clear your cache.  If this does not work, I get on a call and do a screen share to see what the user is seeing to help them troubleshoot, and that’s when I start to look at their browser settings and add-ons  Then I will screen record or get screen shots and send over to the vendor (if it is a scorm from an external vendor). I generally don’t manually mark a completion unless I am on the call with them and can see that they are successfully completing the course and we have exhausted all avenues in terms of troubleshooting. 

I try to get like a HAR file or download the console information to help the vendor see what is going on and continue to follow up with the vendor on potential causes because if one person is experiencing it, I can expect that someone else might run into the same issue. 

We have had a number of issues recently where people have sent us screen shots of the content of a module (built in RISE) looking like all components are complete, but Docebo has not registered the completion.  We cannot replicate the problem and it all looks fine to us.

Has anyone notice an increase in this issue recently as people are losing confidence in the system and we cannot work out why completions are not registering.

We are still getting issues with scorm packages not completing (and we are getting screen shot proof that they have completed).

A lot of the issues stem from when people are using Macs and safari.  Is there anything we can do to fix this issues (other than to tell them to use another device/browser).

Do you conduct SCORM testing on a platform other than Docebo to assess its performance? I suggest using Cloud SCORM to evaluate the scorm prior to integrating it into Docebo.

these are packages that worked flawlessy in our old VLE.

Its also impossible to replicate the issue as for the majority of people it works fine.  Others (above) are having similar issues so i’m guessing its not an isolated issue for us.

Let me suggest something? After watching 100s of courses go through learning campaigns that are SCORM learning objects? you begin to see a pattern that tells you that if there is a technical issue, or the problem is with the thing between the screen, keyboard and mouse.

There are three ifs:

• If the course is a reasonable length (under 30 minutes in my book, but ideally shorter)
• You don’t have an overly tricky set of questions?
        and you even avoid some of the more engaged metaphors for quizzing (please dont beat me up here)?
• And the training material is showing you less than 5% in progress with it?

The challenge is that thing btw the screen, keyboard, and mouse. You can always improve UX and UI but dont beat yourself up if you are in that zone.

I am currently having the same issue as @KTJD where the SCORM packages created in RISE are not registering completion in Docebo. I am wondering if it’s because we are using 1.2 and need to use another version? Is it Articulate or Docebo? That’s what I also cannot figure out. This post is several months old so @KTJD if you fond a resolution I’d love to hear it. It’s really bothering a large client of ours. 

I have content built in Articulate Rise published to SCORM 1.2. I rarely see issues with only that content.

I’m not saying never…..but not consistently enough to say it’s a problem with either Rise or SCORM 1.2.

With apple users not using the mobile app I have seen cross site tracking settings specifically cause completion issues.

I have also seen where users disconnect from the internet in the middle of taking a course, expecting it to register when they reconnect (I’ve never seen that work).

As KTJD pointed out, it’s tough to troubleshoot when it’s a subset of users. To me that indicates it’s probably not a course problem, and probably not a platform problem.

You’re always looking for that common thread amongst the ones with issues. Here are some of the questions I run though for troubleshooting. Is it all courses for all users? Is it all courses for a specific user? Is it one course for all users? Are the users on the same operating system? Same location (think firewall issues)? Were all the problems at the same time but scattered around the world (was anything down at that time)? The list goes on.