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Hi

Can anyone advise why the USER STATUS (Courses) and STATUS (ILT), show a different wording for the same enrolment?

 

Is there a way to unify these?

 

For example, if a user is enrolled onto an ILT, that has not yet taken place, the Courses area will show this as ‘IN PROGRESS’, whereas the ILT area show’s it as ‘ ENROLLED’. 

 

What is most concerning is that if the user is enrolled onto a waiting list for an ILT course, only the ILT area will correctly show as ‘WATIING LIST’.  The courses area shows as ‘IN PROGRESS’ which is very misleading to the end user.  

 

We have created notifications to make a user's status clear to the learner.   

 

Thanks in advance!

Kate

​@kboyce Hi, Kate … In your first screen shot, is that person fully enrolled in both a session and an event? Just something to double-check. 

...but, yea, this is an issue, and one that always rattled me too. I recall asking about it when we first stood up our Learn platform 5+ years ago, and was told that that time that this was just the way it was. ILT and e-learning are quite different from a platform perspective, and so while it might make sense to us (as admins) that enrolled should equal enrolled all the way around, there may be engineering reasons for the difference. I *believe* this issue has it’s roots in the Certification features.

While I’ve never tried to align them, you might look in the localization feature to see if you can change the label of the offending status. I’d just do a lot of testing, maybe in a sandbox, or at least a test course to see the full impacts of any label changing.

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