Hi Everyone. My company currently has everyone set as a superadmin (self-service model), which is over 100 people for a company with 10,000+ employees and an external domain of 12,000 users Clearly, this is concerning for many reasons. We are working to try and get additional headcount to help support the 1 LMS Admin (me). Once we downgrade all of the IDs to power users, someone will need to help support our 30 IDs with creating enrollment rules and automatic groups, question bank, CR, etc.
Question: What does your company’s LMS support model look like? How many LMS admins do you have? How many users? Do you have an external domain? Is your support model more centralized where the LMS Team creates courses, enrollments, etc.? Does your IT department handle the support tickets?
Unfortunately, I cannot find any documentation on the Internet to help me prove that we need additional support.
Thank you!
Jessica