We have a notification that is triggered by the ILT Event Starting event, and it is set to send a week before the class starts as a reminder. We were made aware of an instance when a user who was on the Wait List received this reminder, leading him to believe that he was enrolled in the course when he was not.

We’ve had many course sessions with wait lists, and we have never heard of this happening before, so we were confused.

In looking into the user’s history, we saw that he enrolled in the session initially and actually got into the class, then he unenrolled himself. Later he attempted to enroll in the same session again but was put on the wait list since by that time the course was full.

Is it possible that because he originally had the “Enrolled” status, Docebo erroneously thought he should get the reminder notification, even though his most recent status was “Waiting Users”?

We are a bit stumped, but if this is the case, it is a bug that needs to be addressed.

Thanks!