Why does Shape leave out so much of my content?

  • 21 September 2023
  • 3 replies
  • 34 views
JKolodner
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I’m exploring Shape and I’m finding that it leaves out the vast majority of my source file’s content. I recognize that it’s trying to create microlearning, but given that I’m trying to introduce a process, leaving out steps in said process is problematic. Is there anything I can do to increase the likelihood that text in my source file will be included in the Shape?

Jennifer

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Daniel
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Hi @JKolodner

Have you tried changing the size of your shape? There are small, medium and large options. Small will use about 10% of the source content, medium about 40%, and large about 70%. For more details, please see the link below.

https://help.docebo.com/hc/en-us/articles/360020791179-Creating-New-Shapes-from-a-Document-Link-or-Custom-Text#:~:text=While%20waiting%2C%20you,for%20your%20Shape

 

 

 

Daniel
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Also, have you checked to see if the structure of your source file follows the best practices for Shape? It might be worth taking a look to see if that could be causing the issue.

https://help.docebo.com/hc/en-us/articles/360020791179-Creating-New-Shapes-from-a-Document-Link-or-Custom-Text#:~:text=publishing%20it.-,Best%20Practices,-The%20AI%20processes

JKolodner
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Thanks @Daniel. Yes, I’ve discovered these things and I was pretty disappointed to hear there was no way to keep the content at a higher level. For the type of uses I have in mind, the “gaps” make this product incompatible with my needs.

Jennifer

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