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We recently ran into an interesting problem with reporting on users who did not attend a ILT session they signed up for. Since were only able to run reports on attendance status, we’ve been using ‘suspend’ in lieu of a ‘not attended’ status.

The problem is that ‘suspend’ will then lock out the user who missed a session from signing up for a new one.

As a work around we are going to try duplicating each ILT course and using one to mark users who didn’t attend as suspended for reporting purposes, while still allowing the user to enroll in a new course in the original course. 

I’m just wondering - does anyone have any suggestions on how to go about this problem differently. If not, maybe future updates to the enrollment status options might help.

Thank you!

After an ILT is done, we usually have learners in 3 categories:

  1. Enrolled:  They are enrolled, but have never looked at the course, ever.
  2. In Progress:  They enrolled and clicked on the course at least once, maybe to read the description or whatever, but they have not yet done whatever’s necessary for completion.
  3. Completed:  They attended the ILT and did whatever thing was the completion criteria, whether that’s just attending, or doing some training material, however the course is configured.

We typically upload a recording to the ILT once it’s done.  So then, for a while after it is over, we will continue to see learners migrate from Enrolled to In Progress, or In Progress to Completed.  This all happens without any need for our admins to do anything; learners can just continue to complete the ILT on their own via the recording.  But if we wanted to prod people or whatever, or document it, we certainly could by simply identifying and contacting the learners who are still in an Enrolled or In Progress status.  Would that work for you?

 

The ILT report does include Event details so if you track the user as Not Attended, you can capture this win reports. This is what we use all the time...ILT has too many steps for tracking and I agree that overall Docebo does need som kind of “failed” status but “not attended” works well in this case.

Thanks for your help! I think the main problem comes from us needing to track when people register, but don’t attend the session. I love the idea of uploading the recording after and just leaving them in ‘enrolled’ and allowing them to complete at their own time and automatically in the system. But since we need to both record their absence AND still allow them them register for new session, this ‘suspend’ status doesn’t quite cover those two needs at the moment.

Only issue @gwlasiuk is that the user cannot be registered for 2 sessions in the same course unless an admin does that. If they don't attend a session and marked as absent (and left with a course status of “in progress” the only option they have is to “Change” sessions if you allow that in the settings. There is no real way to track someone as not attended while allowing them freely re-enrol into another session of the same course unless you archive the “not attended” session. The latter might be your best option.

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