+1
For our ILTs we only schedule a single Zoom session. We’re finding that users are having some trouble getting to the Zoom meetings because they do not think to click on the session information to find the “Join” button. They usually just scroll down to the description and assume that the webinar is unavailable.
Is anyone else experiencing this issue?
Any suggestions for workarounds are appreciated!
+7
HI
+2
The only way I can find to do this would be to remove the “hidden” class that is the default for this element:
#panel- > div.panel-collapse.ng-star-inserted
That would require Javascript or JQuery, which is currently not supported. There are several suggestions for Javascript on the ideas portal that you could upvote to help get this functionality added.
+1
HI
+1
The only way I can find to do this would be to remove the “hidden” class that is the default for this element:
#panel- > div.panel-collapse.ng-star-inserted
That would require Javascript or JQuery, which is currently not supported. There are several suggestions for Javascript on the ideas portal that you could upvote to help get this functionality added.
+2
[...]
Here’s a super-quick video:
This is an issue for sure. It’s not intuitive for many of my users to click on the dropdown arrow that reveals the ‘Join Webinar’ button. I tried as
+1
I agree, this has generated helpdesk tickets and complaints from my end users also.
As a minimum the panel should be open if only one session, and if multiple then the first opened.
Ideas portal is clunky and I cannot explain why sometimes it opens and works and other times it does not. I will try again to support and vote, or add this into it if I cannot see it.
+1
We have put detailed instructions in the ILT/webinar notification email, explaining that users have to expand the session details to see the join button.
I’ve created an enhancement request on the ideas portal for that issue over a year ago, it already has over 160 votes - LMS-I-2362, unfortunately it’s still in the “Product Owner Review” status.
We also have put in detailed instructions in the notification email, but there are still some people who have trouble seeing the join button. I will definitely go and vote for the enhancement request.
Hey Nicole,
Is it that they can’t find it or its not there at all? We have an issue where a small population of our users are missing the join button altogether. We have to go into the admin side > enrollments and move them to Started and back to Not Started to get it to appear. It has something to do with moving from a waitlist into a session, but its not everyone and its been very hard to replicate.
Also, we changed some language in the localization tool so that learners see this! Hope both of those things help!
NOTE: we are still using the Webinar course type and not virtual within the ILT course type (for now)
We are definitely having the same issue now that we are switching over to the ILT course type. We thought about making the Event name something like “Click Here To See More Details” so they would know to click and expand, but than that doesn’t look right on the enrollment screen.
Anybody have any new ideas / solutions here yet by chance?
Also, how do we make this an enhancement request now that the ideas portal and this site live in harmony?
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