Product Tips & Tricks

Hi all,Is there a way to create more Short Codes to use in notifications. We have a very laid back culture and have an additional field in the User menu called “Known As”  which would be better received by our colleagues within their notifications - - think Hi Lizzy rather than Hi Elizabeth.I think the answer will be no as I think the Short Codes for each notification may be set - but thought it was worth asking you gurus if you knew?!

Does anyone have a solution or work around for this equivalencies scenario? We need to add a new course (A) that covers the topics of two (2) old courses (B&C) which will be ‘archived’ once the new courses is loaded.Therefore, we want to set up a rule to say that if a user has completed the two old courses (B&C) they will automatically be marked as complete for new course A.However, if they have not yet completed courses B and/or C, they will need to complete course A.In other words, Course A is marked as complete only when BOTH Course B and Course C have been complete.

Hi everyone,I have a question regarding styling the login page in Docebo.Is there a way to apply custom UI styling (CSS/HTML changes) to the login page without enabling the Public Catalog?Currently, it seems like most options depend on the Public Catalog being active, but we want to customize the login page while keeping it disabled.Has anyone achieved this or is there any alternative approach?

Hi! I’ve been searching the community for about to years on this topic, and still haven’t found a true workaround. When we upload PDFs into Docebo, we typically add them as assets. Unfortunately, embedded links and navigation DON’T work in assets. I often have a table of contents, embedded videos (also added to Docebo as assets, and linked in the PDF for easy access.) This is a big issue for us, especially since the obvious “download” button has been removed. Learners now have to click the three dots icon, and THEN click download. This is not intuitive at all.  I’d appreciate support, ideas, or a roadmap for when any of these features may change:Can links be clickable within a PDF? Can PDF settings be manually adjusted to choose landscape vs portrait view (right now defaults to a slide setting, which isn’t ideal for all file types.) If links can’t be accessed, can the DOWNLOAD button be made more obvious? Will additional resources

Greetings, team, I am inquiring if there is a way to archive passed sessions, or at least hide them. Right now, the excessive number of sessions available in the course makes it messy for power users to quickly select the session they are looking for. Is there a trick to hiding old sessions or cleaning up the view in the sessions list?Thank you!

Hello DoceboiansI was just wondering what you are using when creating your certificates to make sure your text is appearing correctly on your certificate. As an example, the following code was used:<div style=”width: 1810px; height: 2560px; margin-top: 600px; margin-left: 50px; position: absolute;”><p>[firstname] [lastname]</p><p>[coursename]</p><p>[date_complete format:”d F Y”]</p></div>When looking in the wysiwyg editor this did exactly what we asked of it, however in the certificate preview and certificate download, although it gave the correct information, the text was placed at the top of the screen with no left margin and had moved down only 50px.Has anyone else had similar issues?What did you do to align the text in your certificates with your background image?Any tips you are happy to share?

Docebo’s April release is here, and with it comes a fresh set of updates designed to improve admin efficiency, enhance learner experiences, and expand what your platform can do.But which updates actually matter for your day-to-day?Join eSkillz for this Best Practices Webinar as we break down the April 2026 release into practical, real-world takeaways. We’ll highlight key enhancements, clarify what’s changed, and show you how to start leveraging these updates right away all without digging through pages of release notes.Whether you’re managing content, optimizing workflows, or looking to improve reporting and engagement, this session will help you cut through the noise and focus on what’s actionable.In this session, we’ll cover:The most impactful updates from the April release What’s ne

I am trying to automate enrollment to an observation checklist that is scheduled for a specific group.  The issue we are running into is that while the group can be automatically created and the observation checklist can be scheduled, if someone is added to the group via automatic enrollment AFTER the checklist has been scheduled, that user is not automatically added to the observation checklist (or other items, like courses or learning plans, but the pressing issue is the checklist). Has anyone found a way to automatically enroll a new group member to an already scheduled checklist? 

Everytime I am going into the platform and my browser refreshes. I am dismissing 3 modal popups now - reminding me about configuring the AI and the new navigation experience.Um - I refresh my browser often? And the 3 dismissing clicks are literally slowing me down.Yes this is belly aching - but I mean really????? 3 modal popups every single time a browser window refreshes with Docebo opening for a superadmin????

Does anyone use automation rules to help with automatic enrollments? Looking to streamline a process that could get very complicated as new customers onboard.

Hi everyone! I’m looking to update our notification strategy and just wanted to confirm the behavior of 2 notifications.Currently, we have “Learner has yet to complete a course” notification set up for 2, 3, and 4 weeks post training launch. I set a trigger filter for each course that we launch. I also have a notice for Managers that goes out at the 3 week mark as well. I also have notices for “course has expired” for managers and users 1 day and 1 week after, which I’ve been manually adding courses as triggers too (not sure if I need to do this if there’s an expiration date on the course).Course has expired notification: I want to confirm, if I set this one up: I don’t have to set trigger filters and it will go out for all courses that have an expiration date, and not touch a course without an expiration date.  If a user completes the training, they will NOT receive an email.  Digest: Learner Has Yet to Comple

Is it possible to run a report for a particular elearning course which shows how many attempts were made on an assessment before passing and what their scores were each time?. It seems I can get a final score but nothing else. Any ideas?  Thanks 😀

In case you couldn't make it to our Tech Talk at Inspire, this session will expand on what was covered there and provide a more in-depth review of this solution.How many clicks should it take to create a session? Probably a lot fewer than it does today.In this Docebo Best Practices webinar, eSkillz will showcase how a fleet management customer used custom "Smart Forms" in the LMS to turn cumbersome, click-heavy workflows into streamlined, user-friendly experiences. The results speak for themselves by saving time, reducing friction, and cutting effort by up to 40x.Beyond efficiency, these forms created a more intuitive user experience by bringing everything into one place, supporting customized file generation, and improving consistency in data entry across users. We’ll break down the strategy behind the solution, share what made it successful, and highlight practical ideas you can apply in your own platform to simplify workflows and improve usabil

Has anyone incorporated a chatbot into their platform? 

One of the things that constantly slows me down when running tests or setting up API enrollments is having to dig around to find a user's internal Docebo User ID.In most organizations I work with, we end up needing those system IDs regularly for troubleshooting, reporting, or integration work. To stop wasting time clicking into individual profiles, I started implementing a simple Docebo Connect workaround that makes the ID visible right in the standard User Management list.Here is the approach: Create a new text field called "User ID" (if you haven't set these up before, check the https://help.docebo.com/hc/en-us/articles/360020125379-Creating-and-managing-user-additional-fields ). Set up a Docebo Connect recipe that triggers on the User Created ev

We have a group of courses that have two SCORM files in the training material. One is a full course with an assessment and the other is a test-out assessment only. We want it setup that the learner can attempt the test-out and if they pass it, the course is completed. If they do not pass it, they no longer have access to that training material and they have to complete and pass the full course to get course credit. The way this was setup was that we had both training materials set as an end object marker and the test-out piece was only available to view one time. This worked for a couple of years, but now we cannot have two training materials set as the end object marker. Have any of you tackled this issue and found a work-around?

Hi everyone, I’m Roberto Moscatelli from the Docebo Support team and I would like to share the steps to download training materials from previously uploaded into the platform.Even if it’s not possible to download a content from the UI, you can do it via API.This document describes what content can be downloaded and how. What type of content can I download? Not all content previously created/uploaded in the platform can be downloaded.The content that you can download are:

How do you send reminders to users to complete compliance training? Is there a system setting that can send reminders at set intervals to incompletes?

I have created 2 e-Learning courses for a single topic, with one course designed for Tablet and one designed for PC/Laptop. I can see that when one is completed, the other is marked complete as intended, so that is what I want. My question is, can I create a report that will how me which specific course they completed of the equivalency? I am trying to determine how many people are choosing to complete using the Tablet vs. PC. In the reporting I have been testing, it shows both courses complete for the person regardless of which version they actually used.

We’re looking to make a series of videos available as non-course content for specific learner groups.From what I’ve been able to research it seems that channels is likely the best/only option, but there appears to be quite a bit of confusion and some issues within the community conversations on this. Is channels the only/best option? What has worked well for others?Our end goal is that learners can easily view video content without needing to enroll in and complete a course We need to be able to accurately report on who has completed each piece of content (viewed in full, not just clicked on or scrolled over or exited after 10 seconds)We really don’t want to use Discover Coach & Share – we intentionally had this disabled from our platform to prevent confusion and issues with all the question and feedback pages and options. From what I’ve read I believe some of the channels functionality is tied in to using DCS, particularly reporting. So

Has anyone found a way to receive a notification when a user has failed a test?  Or a way to report on users that have reached the max attempts on a test?  We give our employees 3 attempts to achieve a passing score on our Compliance courses and I would like to find a better way to report on these users.  I’m currently having to view any user with a failing score on the quiz and check to see how many answers it reports them as having submitted - for a quiz with 10 questions, I know they reached the max 3 attempts when they have 30 answers submitted. Please tell me there is an easier way to report on (or at least flag in some way) users with max attempts reached??I should add that for these specific courses, we are using SCORM packages and the quizzes are with the SCORM.  Our content developers have logic in place on the SCORM to set the max attempts for the quiz, so it doesn’t let them retake it again and leaves the course status as In Progress.  We can tell by the sco

Creating new automatic groups can be a real brain-bender at times. I’m beginning to wonder if an LLM can help. Has anyone experimented with Harmony Copilot or even ChatGPT to assist in creating group logic? I’ll report back when I’ve given it a try myself.

Hi All, We’re looking for the most effective way to search across documents uploaded in various channels so we can update them. We’ve recently changed the name of a system and need to locate all instances within our content, not just in document titles.I explored Channel Management and Assets, but the search only returns documents with the system name in the title, not those where it appears within the content. Does anyone have best practices or suggestions for identifying all impacted documents? Thanks in advance for any help!

I’ve used this article to great advantage to enroll folks via the API, but it depends on learners not currently being enrolled. Has anyone seen any similar instructions for how to use the Edit Multiple endpoint on people already enrolled?