Product Tips & Tricks

Discover how Shoe Carnival has transformed employee development through Shoe Carnival Journey, the enterprise learning platform. During this webinar, we'll explore how Show Carnival leverages learning to support onboarding, leadership development, compliance, career progression, and organizational growth in Docebo. Attendees will gain insights into the learning strategy, employee development programs, and the impact of creating a continuous learning culture that empowers associates at every stage of their careers. Date: September 24, 2026Time: 1-2 pm ETRegister here

Traditional LMS experiences can often feel overwhelming, especially for employees balancing constant interruptions, limited time, or ADHD-related challenges. However, creating a more inclusive and effective learning environment doesn’t require reinventing your platform — it requires designing with intention.In this session, Sheila will share how her team approached building a more ADHD-friendly learning experience within their LMS, along with practical strategies that can help improve focus, reduce friction, and create training that works better for all learners. Whether you support compliance training, onboarding, or continuous learning initiatives, you’ll walk away with actionable ideas to make your learning environment more engaging, accessible, and learner-centered. Date: August 27, 2026Time: 1-2 pm ETRegister here

I’m a little perplexed by how external training is handled in reporting.A basic User Summary includes the courses a user is enrolled in or has completed, but external training doesn’t appear to be included. As far as I can tell, I have to look up each individual user to see their external training records.Is there a way to include External Training in a User Summary or another report so I can see all of a user’s training history in one place?The only workaround I’ve found is to upload the external training record and then enroll the user in a similar course in Docebo and manually mark it as completed. That way, when I pull a report, I can see that the user has completed that specific training.This works, but it creates duplicate work and somewhat defeats the purpose of using the External Training feature.There has to be an easier way to report on this. Has anyone found one?

We would like to launch using channels but at this time we do not want to allow everyone the ability to upload content or ask questions on the platform.  We would like to remove the two icons that show at the top right for sharing content and asking the expert from the All Channels page and the actual channels when they are opened up.  Does anyone know how to do this? Because they are built in there isn’t an option to turn them off like you can when you build your own page.  I could build my own page though it would mean a lot of manual work and then when people click on the channel they would still end up seeing these two icons.  We could launch with them there as I know we can restrict who shared content but the challenge is that it is still there, the user can still click on it and go through the motions of uploading but then they get to the end and there is no channel to add it to.  So if I can restrict it why can I not just remove this as an option to avoid confusion?   

One challenge I’ve been thinking about is how to keep learners engaged after they complete a course, rather than having the learning stop there.I’d love to hear what has worked well for other Docebo users. Do you use follow-up activities, reminders, automation, gamification, AI, or something else?What strategies have made the biggest difference for your learners?

Hi team,I have seven lessons that need to be published in my course on the Docebo platform. Some lessons are required only for a specific audience. For example, the Animal Welfare lesson should be mandatory only for Animal Welfare Auditors.Could you please advise how I can configure the Docebo settings so that this lesson is mandatory for Animal Welfare Auditors only?Also, for the exam, how can I make certain questions (e.g., Animal Welfare questions) optional while keeping the other questions mandatory in the settings?

 I would seriously love to know what is stopping Docebo from making this happen, like the real reason. All I’ve read are posts with people saying “...because SCORM” - which I find unacceptable.Anyway let’s have some fun! Storyline sends each answer to the LMS the moment that question is submitted (SetValue cmi.interactions.N.learner_response) and this can be tricky to catch, Learner’s can press Enter instead of clicking the Submit button that has the triggers on it, ect. The reliable centralized fix is to talk to the LMS directly at the end and rewrite the interactions it already stored! SCORM 2004 only. On SCORM 1.2 this won't work — interactions there are write-only, so you can't read them to append. Step 1 — Capture the Learner’s NameIn Storyline create a text variable - “LearnerName” Slide 1 > Execute JavaScript > When the timeline starts on this slidefunction findLMSAPI(win) {  if (win.hasOwnProperty("API")) return win.API;                     // SCORM 1.2  else if (win.hasO

Hello DoceboiansI was just wondering what you are using when creating your certificates to make sure your text is appearing correctly on your certificate. As an example, the following code was used:<div style=”width: 1810px; height: 2560px; margin-top: 600px; margin-left: 50px; position: absolute;”><p>[firstname] [lastname]</p><p>[coursename]</p><p>[date_complete format:”d F Y”]</p></div>When looking in the wysiwyg editor this did exactly what we asked of it, however in the certificate preview and certificate download, although it gave the correct information, the text was placed at the top of the screen with no left margin and had moved down only 50px.Has anyone else had similar issues?What did you do to align the text in your certificates with your background image?Any tips you are happy to share?

 I was able to remove two questions from a course created using the red X. When I go to Test Options and my students still see 12 questions instead of 10 even though the extra 2 questions are blank screens. Snippet below shows that the 12 is greyed out and I cannot change it to 10.  

We currently use the Enrolment Validity Period setting in the course shell for our eLearning courses, which gives new starters six months to complete their training. This works really well for eLearning, but there doesn't seem to be an equivalent setting for ILT courses, which is quite frustrating. For ILT courses, the available option is:"Enable days of validity for this course. Learners will be able to access the course for a limited number of days after the end of the last session in which they are enrolled." I know it's also possible to manage this through a Learning Plan, but when this approach is used, the due date doesn't appear under the Due Date column in My Records > All Courses. Is anyone else experiencing the same issue or frustration? If so, have you found a workaround that provides a visible due date for learners? Thanks in advance for any suggestions.

Hi everyone,We use LinkedIn Learning (LiL) for our optional content, and we're planning to pull select LiL courses directly into Docebo. Our goal is to increase overall engagement across both platforms and ensure we have enough robust content in Docebo to power the Harmony and Companion AI tools (since they aren't very useful without a solid content library).The Challenge: I am struggling with how to sustainably manage this content and keep it up to date.Because LinkedIn constantly updates its content and those updates don’t automatically sync over to Docebo, the maintenance feels daunting. In my experience, to update a LiL course in Docebo, you have to completely archive the old course and build a new one—you can’t just replace the training material as a new version. This is a massive administrative lift and creates a poor, disjointed experience for the learners.Additionally, I want to ensure we don’t accidentally pull in duplicate LiL content over time. I’ve already created a "Vendor

Are there any how-to videos available on uploading new learning courses and creating completion reports?

We are using Enrollment Priority Attributes for some assignments. We would like to know if the attribute designation (e.g., required, mandatory, optional, recommended) that is applied when the course is assigned appears anywhere in records. We know it appears on the home page on the assigned course’s tile, but we would like to see it in a report, or some other place we could pull data from. Perhaps there is an API that would expose it?Thanks!

Join Pax8’s learning technology team as they pull back the curtain on the strategies, tools, and decisions that earned them Docebo’s Inspire Award for Best Customer Education Program. We’ll walk through how they scaled their partner learning experience in Docebo and what they’ll do to enhance their learning experience going forward. Date: July 30, 2026Time: 1-2 pm ETRegister here

We currently use our platform for our internal team as well as for our external customers. I would love to hear any ideas you have on how to promote the NEW items that are being added into your platform. I read someone using a “What’s New” widget on the homepage of their appropriate audiences that points to a channel that you can tag new items to, and then audit it once a month to take older assets out of that channel. I would love other ideas if you have any! Screenshots or examples would be super helpful if you have a process that works well.  Thanks! 

I’m curious how Companion handles spaces that have multiple subdomains or folders/pages within the same domain, because I can’t quite figure out how it works.I’m experimenting with Companion and setting up spaces. One of the things I am trying to do is specify what content is visible for specific areas of a website that is used regularly. This means that I have set up separate spaces for subdomains and folders, however they seem to be overridden by the highest level.Let’s use Docebo instances as an example:Homepages are likely yoururl.docebosaas.com/pages learning content is yoururl.docebosaas.com/learn Admin screens have their own subfolders API browser is yoururl.docebosaas.com/api-browserI was attempting to set up the following:general “how to navigate” courses for most pages yoururl.docebosaas.com/* API-scpecific training linked to the API page: yoururl.docebosaas.com/api-browser/*What I found was:general content successfully appeared across all subfolders ( …/pages, …/setup, …/pag

Hello,I would like the LMS to recognise when users on maternity and remove them from course notification emails/reporting but still want them to have access to the platform.Can anyone help?Thanks! 

Has anyone come up with custom CSS to remove the “load more” button and automatically load all catalogs in a widget when you have more than 4? Is that possible? I tried the code below, but it didn’t work.doc-widget-course-catalog .course-item { display: block !important;}doc-widget-course-catalog .hidden,doc-widget-course-catalog .collapsed { display: block !important;} 

CEU tracking is vital for our organization. We are interested in a way to get CEU’s gained from internally completed courses (this is CEUs gained from the completion of Courses, and Learning Plan’s managed in Docebo). We also want to track CEUs that have been gained by our users via “My Added Learning” which the user adds themselves and often includes CEUs. We need this in one single report, but External training (training added using My Added Learning) is not available in the My Transcript for Learners and can only be generated as two separate reports using User - Courses and User - External Training    We need 1 report that consolidates both pieces of information in lieu of the fact that this is not possible in My Transcript

Need to build engaging training content faster? Join us for a 30-minute deep dive into Docebo Creator. We’ll cover essential Docebo Creator best practices and explore the latest features to help you build and publish high-impact courses in a fraction of the time. Date: June 25, 2026Time: 1-1:30 pm ETRegister here

I need the file name to factor in the date and time of the report run.

Hello all - I would love to learn from this community tips and best practices for creating Assignments and handling related exercise files.Thank you,Rachelle 

Hi all,Is there a way to create more Short Codes to use in notifications. We have a very laid back culture and have an additional field in the User menu called “Known As”  which would be better received by our colleagues within their notifications - - think Hi Lizzy rather than Hi Elizabeth.I think the answer will be no as I think the Short Codes for each notification may be set - but thought it was worth asking you gurus if you knew?!

Does anyone have a solution or work around for this equivalencies scenario? We need to add a new course (A) that covers the topics of two (2) old courses (B&C) which will be ‘archived’ once the new courses is loaded.Therefore, we want to set up a rule to say that if a user has completed the two old courses (B&C) they will automatically be marked as complete for new course A.However, if they have not yet completed courses B and/or C, they will need to complete course A.In other words, Course A is marked as complete only when BOTH Course B and Course C have been complete.