Product Tips & Tricks
Share your tips, tricks, and best practices with the Docebo Community. Don’t let that knowledge go to waste… Share it with the world!
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Hi everyone, James Buhagiar from the Customer Experience team here and I want to speak a little bit about Power Users today. (PU for short) We’re all using PU to help manage the internal and external needs of our platforms. LMS SuperAdmins create profiles, establish local administrators and delegate tasks to efficiently run their Docebo instances, so we really owe it to our PU for their help But when was the last time you went back to audit who your PU are and what permissions they have? What about creating a new PU or profile to help with the expanding needs of your L&D strategy? It’s been a full month since we launched the new PU management page, so you’ve probably glanced at them at least… you have glanced at them, right?! 🤯 For everyone else, May's product update includes some UI changes to really speed up the process of managing profiles, permissions and assigning new PU. So now is the perfect time to have a look again and see who still qualifies, who might need upgrad
Hi everyone! Thank you for your help. So I’ve begun to set up my learning plan (hybrid elearning and ILT) --and to also create groups (cohorts) and add them to the learning plan. I have two questionsEach cohort will be assigned to a specific time slot for the ILT---within the learning plan for the ILTs will I be able to assign the group to that time slot automatically? In terms of reporting analytics for learning plans---how would this look like or work with groups assigned to learning plans? Would the reporting analytics give an overview of all groups and am i also able to filter the analytics to individual groups?Thank you!
I seek advice from the hive mind to see if there is a ‘better way’.So, we have a bunch of LP’s. A bunch of users that have additional fields on them. We want different users to go through the LP’s in a different order based on their additional fields.Whilst the navigation is linear for each user, the order of that linear navigation is different for each, based on the additional field. We do not want the users being enrolled on the next LP until the current one is complete.e.g.User with Additional field value of XYZ will do LP2 > LP3 > LP1User with additional field value of ABC will do LP1 > LP3 > LP4User with additional field value of MNP will do LP5 > LP1 > LP2 The only way I can think of doing it is to have a group set up for every combination of LP and additional field value based on enrolment status, that then enrols them via an auto enrolment rule to the relevant next LP.Anyone else have any bright ideas to make this simpler? as we’re going to have an awful lot o
Hi! I have created a learning plan.Now I need to enroll 500 learners into this learning plan divided into cohorts of 5 (groups). Can someone please provide a step by step walk through on how to do this? I’ve been reading a lot of articles but I am still confused and not sure where to start. Thank you so much.
Hi everyone! I need to set up a program of 10 ILT with 10 paired e-learnings as pre-req. I’ve set up a learning plan with the prereqs and have enrolled myself and all is looking good! Now my next issue--in terms of enrollment --users are enrolled in cohorts. How can I enroll cohorts within a learning plan? Thank you so much for your invaluable help.
When creating Power Users there are four steps that need to be followed for a correct configuration. the user needs a level of “Power User’ assigned. the specific Power User Profile(s) needs to be assigned. the audience (User, Group, Branch) needs to be assigned. the specific content (Courses, Learning Plans, Catalogs) needs to be assigned. Your nightly file feed through the automation app, or API calls can automate the first three items (Level, Profile, and Audience-Branch default). If a different audience is required a separate CSV file using another automation rule can be created. Setting specific content can be done in the UI (individually or bulk) by power users. You can also handle assigning resources via an automation rule through a CSV load.
Hello community,Our team has found ourselves in a situation where we need to display two different subtitles at the same time. This only would impact the first subtitle for a video as we’d like to bake the video title in as a subtitle as well. I’ve been able to get this to work when testing on a video in Google Drive (see image) but am unable to get this to work on Docebo. The first subtitle seems to be completely ignored when two share the same time stamp. In fact, any line adjustments also seem to be ignored on Docebo in any subtitle. Any ideas how I might be able to accomplish this? Thank you!WEBVTT00:00:03.660 --> 00:00:07.680 align:middle line:5%URP Lighting Fundamentals00:00:03.660 --> 00:00:07.680 align:middle line:84%Hi, my name is Joshua Kinney andwelcome to URP Lighting Fundamentals.
New Docebo user here- Is there a report at a higher level that allows me to view course/learner feedback or do I have to drop to the course level each time like I’ve pictured here? I’d rather start with the survey name and go from there, rather than search the courses and drill down to the learning object.
Hi I am working on a new Docebo section for our internal contact center employees. Here’s our current situation:Mainly we use Docebo for the introductory phase of our employees. We have a database of courses and user, as we use a lot of the functionality of Docebo. Our needs: We would like to build a new Docebo site for a designated amount of employees. This site should be fully disconnected from our standard learning platform.As I was learning how to use Docebo on your “Docebo University”, I got to the function “extended enterprise”. I noticed that when using “extended enterprise” (different URL), I was not able to build a fully new page. For example: The point "Manage menus" does the same for both URLs. It is not possible to select different priorities for both sites. My goal is to create a new URL with a different home-page, but with some of the users from the “main platform”.
Hi Everyone, We are looking to restructure our course catalog and categories to make it easier for learners to search for and self-enroll in courses available to them. We are struggling with defining the structure for both considering the limitations listed below. How does your company structure the catalog vs. categories? I included some of the options I am considering below.Catalog - No hierarchy. Allows self-enrollment for learners. Categories - Allows hierarchy. Learners can filter catalog by categories. Use when assigning admin access to courses in Course Management area.Option 1: AudienceAll Teammates Aviation Healthcare Etc.Option 2: SubjectProfessional DevelopmentOption 3: Audience & SubjectAll Teammates - Professional Development Aviation - Professional DevelopmentOption 4: Subject & AudienceProfessional Development - All Teammates Professional Development - Aviation Professional Development - HealthcareOption 5: Audience (Category is the Subject) - This is what I am l
Hello wonderful community, has anyone tried to embed a Microsoft Sway presentation as part of training material. At the moment I have it as a link in a html page. Just wondering if anyone had tried a different (ideally) more successful way to integrate a Sway presentation in into Docebo? Thanks
Good afternoon everyone. I wanted to make everyone aware of a big big bug in the system. We found from a customer that is a power user that also is an instructor on an eCourse or ILT/Webinar that they can added, delete, modify any training material to and in the course. Thus someone who should not have any rights to build out a course now has the power to change the course or virtually remove all of the training material in the course. As a note, this “Feature” ie BUG is not documented anywhere. We need to raise this up to Docebo management as this is a major violation of permissions. We need to have people reach out to support to help drive a fix on this as this is a dangerous situation and needs to be fixed immediately. Please reach out to me if you have any questions Eric VanAuken
Hello,If you manually award a learner a certification in certification and retraining and they are not enrolled onto the course as they have previous experience but you want them to update in XXmonths when the learner click ‘renew now’ will they be enrolled onto the course to complete?Hope that makes sense.ThanksAnt
I learned something today that might be helpful to others, so I thought I would share.Problem:A power user had reported that they were unable to see the User Additional Fields as options to include when they were creating a Custom Report. My first thought was that there was a permission not selected for the power user, so I checked to make sure that the Power User profile had the following permissions:View Users Can see fields invisible to the userEven with those permissions, our Power User still was not able to see the User Additional Fields when trying to create a Custom Report. Possible Cause of the Issue:Turns out, we had the Apply Additional fields visibility based on branch node setting selected on our platform:This setting overrides any Power User permission setting you have, and our power user profiles were in a branch that did not have visibility to those additional fields! Solution: I was weary of playing with that Advanced setting, so I created a special branch for our Pow
I was wondering if it was possible to create a link that goes to a specific widget on a page? For example if you are at the top of the page you could click a button and it would take you to the correct section on the page. We have html blocks so in theory I could make a button I’m just not sure how to get the link or if it’s even possible.
Does anyone do any king of Logic branching within a course or learning plan?Suggestions on how I can do this? Can this be done with APIs (which I’ve never used)?Issue:Learner given 2 options to choose on how they will proceed, Option A would send them to a payment agreement, Option B would send them different information.I could brake the options out into separate courses, and they choose their option (course) and complete the e-sig for that course (option). This seems simple, but I know my learners, they are conditioned to complete ALL courses so they would agree to everything. Or if it is all in one course and they just have to select one option, they would still go through and do them all.I am trying to find a solution where they select ONE option and then are ONLY provided the information and/or agreement for that one option only. In other words, I really want to make this dummy proof.Simple solution I’ve come up with:Create a course that sends them to a SurveyMonkey survey, use S
Hi everyone, I’m Roberto Moscatelli from the Docebo Support team and I would like to share the steps to download training materials from previously uploaded into the platform.Even if it’s not possible to download a content from the UI, you can do it via API.This document describes what content can be downloaded and how. What type of content can I download? Not all content previously created/uploaded in the platform can be downloaded.The content that you can download are: SCORM XAPI Videos (video uploaded or screen recording, you cannot download a “Youtube, Vimeo or Wistia” video File Slide converter HTML Page Please also note that for security measures the link is temporary, not permanent Must conditions To be able to download a content you must: Enable the “API & SSO” app on the platform Be enrolled in the course in which there is the training material Download the content As said before, currently it is not possible to download training materials from the platform u
How to help university professors track students: Manager/Team setup? Power user rights? Something else?
We do primarily partner and end customer training, but we have a fair number of universities who integrate our courses into their curricula. We have tried to use the Manager/Team functionality to let professors assign courses and track their students’ progress. Unfortunately, they are NOT fans of this solution. They were a bit turned off because it is very clearly designed for managers. Besides that, they had two main complaints:1. They can’t group their students by class (they just appear in a bit lump on the dashboard)2. They can’t assign due dates for courses. Is there something very obvious I’m missing about the “My Team” functionality that could make the experience better? Otherwise, I’m considering setting up Power User profiles for the professors, but am afraid that might lead me to an administrative nightmare. Anyone have has success implementing something similar? All ideas are welcome! I’m totally at a loss.
We would like to launch using channels but at this time we do not want to allow everyone the ability to upload content or ask questions on the platform. We would like to remove the two icons that show at the top right for sharing content and asking the expert from the All Channels page and the actual channels when they are opened up. Does anyone know how to do this? Because they are built in there isn’t an option to turn them off like you can when you build your own page. I could build my own page though it would mean a lot of manual work and then when people click on the channel they would still end up seeing these two icons. We could launch with them there as I know we can restrict who shared content but the challenge is that it is still there, the user can still click on it and go through the motions of uploading but then they get to the end and there is no channel to add it to. So if I can restrict it why can I not just remove this as an option to avoid confusion?
This is an HTML template that I shared with one of the old “Global Success Digest” newsletters that we used to send. It would require some sort of HTML editor and some copy/paste to edit it, but it’s worked well for me in the past with clients.I’ve seen clients use this to announce new initiatives in learning or events, engage with select groups/branches for a specific purpose, or also manage their platform related comms overall. Some tweaks to the HTML code can allow for more advanced things like embedded images or videos, but even some hyperlinks and formatting can go a long way. Newsletter HTML If you’d like to use this HTML for your your Newsletter, follow the steps below:In Docebo, navigate to Admin Menu > Newsletter In the Text area of the Newsletter page, select < > (Source Code) From this post, select Show Content (below) Using your cursor to select the text, highlight the entire code snippet in the expanded area Copy the text Navigate to the Newsletter in Docebo Past
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