We are currently considering Docebo to meet our external training needs - training our customers on how to use our platform. We are considering Flow and possibly Extended Enterprise.
A big concern for us is the MAUs & overage charges. How do you determine how many licenses you need and how do you avoid overages? Understandably not everyone will be in there at the same time, but it’s so hard to gauge how many will. For that reason, we would of course start with less licenses, but then how do we avoid overages?
I’m very interested to hear other experiences and, specifically, what controls &/or processes you have put in place in regards to customer training, MAU, and overage fees.