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Problems with uploading users this morning? Or is it just me?

  • November 1, 2022
  • 3 replies
  • 32 views

Nicole
Helper II
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I have a lot of programs to launch today and I’ve been waiting close to an hour for two simple .csv uploads to process (one of them contains only 1 test user). I emailed Docebo Chat and it’s been a ½ hour with no response. 

Is anyone else experiencing this?

 

Best answer by Nicole

Issue resolved. It had to do with Docebo’s Affected Infrastructure regarding Enterprise program uploads and background jobs in my region - (Canada). 

All is working fine now. 

3 replies

Nicole
Helper II
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  • Author
  • Helper II
  • November 1, 2022

UPDATE: This issue is being elevated to the next tier. Meanwhile I have to upload people one at a time...


billso
Helper II
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  • Helper II
  • November 1, 2022

I haven’t done an upload today. I did run into a longer than expected wait for data on a preview report, however. 


Nicole
Helper II
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  • Author
  • Helper II
  • Answer
  • November 1, 2022

Issue resolved. It had to do with Docebo’s Affected Infrastructure regarding Enterprise program uploads and background jobs in my region - (Canada). 

All is working fine now.