Does anyone else experience a scheduled custom report in New Reports, randomly not triggering? We have one that triggers at 4:40 am ET every day. I had a chat with support last week and they said it could be because the daily refresh was hung up. If it starts at midnight ET and is still hung up almost 5 hours later, that’s concerning. It’s happened 5 times over the past month and a half. I’ve put in a ticket, but I’m wondering if anyone else has had similar experiences.
Scheduled New Reports not Triggering
We’ve had multiple tickets forwarded, and generally they get put on hold; we rarely hear that updates have been released. I know that they are working on “data pool 2.0”, and whatever incremental releases they are making is improving the situation for us.
Thanks,
I find “old” reports to be reliable. Perhaps you can mitigate the “new report” issue by recreating the data set in the “old report,” at least until the problem you’re experiencing is resolved?
We haven’t moved over to new reports, primarily due to the blocking issue of data not automatically refreshing " on-demand " during a manual report generation/export or scheduled send.
So it sounds like all scheduled reports are sent out at the time of the data refresh? Someone asked me what actual time will the report be sent and I realized I wasn’t sure, since I am not generally receiving scheduled reports.
But seeing this makes me scared about the dependability of scheduled reports actually being sent from the New Reports module.
I can close the loop here.
So it appears the issue was with the bandwidth coming from AWS. Support increased the load it could handle about 2 weeks ago and the report has been triggering properly ever since.
I did a ticket recently for a weekly report that never kicked off. When the rep rescheduled it and tested, it worked. Mine wasn’t delayed, it just never came.
My platform is up for only 6 weeks at this point and I am unable to get scheduled reports to trigger consistently and be sent to my stakeholders. Some of them work, some of them never even trigger and I am having to send them manually. It’s frustrating and leaving a not great taste in my customers’ mouths for a new platform. It requires a daily check to see what reports went out overnight and which didn’t. This platform is already administratively heavy which we knew and accepted for improved functionality This basic stuff like scheduled reports not triggering for seven months is unacceptable.
Curious
I just started getting this issue the past week. I opened a ticket. I guess we will see what happens.
Update: Reports have resumed sending. Support initially thought my DNS was not following the guidelines. However, my IT department verified and we are in compliance. I am still not sure what changed or why it is now working.
Heads up: we had a user who normally gets a scheduled report receive an email saying “We are sorry, we are not able to send you the link to the Ethics Global Report report. Please contact your university.axway.com Administrator for further info. Have a good day!”
I have never seen this email before! On chat they indicated someone else has reported this and it is some issue impacting some scheduled reports.
Wanted to share here in case any of your folks who should receive scheduled reports receive a similar email, open a ticket with Docebo so that they know how many customers it is impacting.
I wanted to resurface this issue and say that I think another reason scheduled reports might not work is if the originator of the report was deactivated, then it won’t run. That’s what I’m running into this week anyway. I can’t say this with 100% certainty but the issue seems related and thought I would share as another possible reason.
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