We have external customers that use our education. Some of the courses must be completed by passing the test within 2 attempts. We’ve set that as the max number of attempts in the test settings. Obviously, if they do not pass within 2 attempts, they are locked out of a test.
Is there a way to get a notification or email when this happens? We want the information to be retained and taken seriously, but we don’t want to torture the customers. If they get locked out, We would love the chance to give them a ring and help the situation. I checked in Reports to see if course status might include those who are locked out, but it doesn’t appear to be an option.
Any ideas on notifications for this situation?