Hi everyone, I’m Elvin Torres-Alicea from the Docebo Support team and I would like to share this informational guide on checks that can be performed if you are unable to create an event with a configured zoom account.

The checks discussed on this guide would be the following:

- Checking the licensing of the account on zoom.

- Zoom app information & permissions / LMS account pairing information

- Information needed for support to assist further if the issue is not resolved with the above checks and how to get them.

Please see the attachment’s section below to download the document.

FAQ Included in document.

I hope this quick informational guide helps further in your troubleshooting journey.

Feedback/Questions

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