What are best practices for a segmented help-and-tutorials channel and catalog?

  • 13 September 2022
  • 2 replies
  • 19 views

Userlevel 7
Badge +6

By segmented I mean end user tutorials and power user tutorials

Power users in my platform get everything but deletion powers.

 

Currently I have two catalogs feeding into one Help channel. I have one auto-enroll LP that needs to be segmented as well.

 

Am I doing this smart/right?

 

Also, is there a way to create an auto-updating group of all power users? I’d like to have a way to (easily) check that all people marked as power users in Docebo are in the right group defined by roles (a user additional field that segments people)


2 replies

Userlevel 7
Badge +3

Only way I’ve been able to achieve the dedicated power user type group was using the API to basically manually do, but it was a delayed process since there is no webhook triggerred for power user creation either.

 

Userlevel 7
Badge +6

Yeah, that’s where I landed too...

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