When we are creating new sessions/events the event creates without allowing you to type in how early you would like the “join” button to display. When you go back into the system and update it, the system things you are changing the meeting so it deletes the Zoom Meeting and creates and updated on. This triggers emails telling us our sessions are deleted (which it is set to a shared address). Has anyone found a solution to this? Some of the users getting the emails are not thrilled about it (rightly so), but I have learned to just ignore them. If someone actually ever deleted something I needed, I would honestly probably not even notice! YIKES!
Answer
Zoom "Join before" button
+5Best answer by jckemv
From the Helpdesk (replied very fast as usual):
As of now, when editing an existing Zoom session in the LMS we essentially perform two actions
- removes the “old” link from the account
- adds a new link for the updated meeting
The team has confirmed that this is currently an expected behaviour with the way we integrate with the tool - there are still a few discussion on the behaviour for thee new vILT courses and will keep this ticket on hold until I have heard back from the other teams.
So that verifies what we were thinking was happening which does have the unhelpful consequence of a Zoom notification that a session has been deleted. I guess it does not impact LMS users just anyone that is attached to the Zoom account being used. For me, that is just me, so I’m not as concerned.
Stephanie D.
That explains the extra emails we are getting. This is happening to us, too.
David Miller
+5
I just noticed when creating new sessions it appears to be creating my sessions and starting them! When I go into Zoom all my new sessions allow me to click the “join” button like they are currently in progress, even though these sessions are scheduled into next month! Curious if this is just our account or if it is a system issue.
Stephanie D.
+2Yes I am finding the same thing. This isn’t great at all and very confusing for everyone involved. I’m going to submit as helpdesk ticket as this needs fixing.
I am going to ask if it is Docebo Learn talking to the API for Zoom in a way that makes it think it is deleting a meeting and creating a new one. In which case, it sounds like “modifying” an existing meeting/webinar isn’t occurring and therefore a trigger for a meeting/webinar being deleted notification is sent. That isn’t great.
+5Stephanie D.
+7Hi
Adam B.
I just noticed when creating new sessions it appears to be creating my sessions and starting them! When I go into Zoom all my new sessions allow me to click the “join” button like they are currently in progress, even though these sessions are scheduled into next month! Curious if this is just our account or if it is a system issue.
David Miller
+2From the Helpdesk (replied very fast as usual):
As of now, when editing an existing Zoom session in the LMS we essentially perform two actions
- removes the “old” link from the account
- adds a new link for the updated meeting
The team has confirmed that this is currently an expected behaviour with the way we integrate with the tool - there are still a few discussion on the behaviour for thee new vILT courses and will keep this ticket on hold until I have heard back from the other teams.
So that verifies what we were thinking was happening which does have the unhelpful consequence of a Zoom notification that a session has been deleted. I guess it does not impact LMS users just anyone that is attached to the Zoom account being used. For me, that is just me, so I’m not as concerned.
+7Thank you for this update
+5From the Helpdesk (replied very fast as usual):
As of now, when editing an existing Zoom session in the LMS we essentially perform two actions
- removes the “old” link from the account
- adds a new link for the updated meeting
The team has confirmed that this is currently an expected behaviour with the way we integrate with the tool - there are still a few discussion on the behaviour for thee new vILT courses and will keep this ticket on hold until I have heard back from the other teams.
So that verifies what we were thinking was happening which does have the unhelpful consequence of a Zoom notification that a session has been deleted. I guess it does not impact LMS users just anyone that is attached to the Zoom account being used. For me, that is just me, so I’m not as concerned.
Yes,
Stephanie D.
Log in to Docebo Community
Enter your email address or username and password below to log in to Docebo Community. No account yet? Create an account
Docebo Employee Login
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.