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The Ideas portal is reopening very soon, check out this update ⬇️⬇️⬇️

 

 

We are very excited about our most recent Product Direction video and the launch of our brand new Feature Roadmap (definitely check it out if you missed it!) and, in conjunction with this launch, we are temporarily closing the Ideas portal. Please see below for more information on this temporary closure.

 

 

Why is the Ideas portal being temporarily closed?

When we launched Docebo Community three years ago, we knew that we wanted a space to allow customers the ability to share their product enhancement ideas with us. It was (and still is) very important to us! However, the process and expectations we put in place when we brought ideas into Docebo Community is now outdated and unrealistic. Therefore, we are taking this opportunity (during the quieter summer months) to temporarily close the Ideas portal so we can work on enhancing the ideas experience.

 

 

Can I still submit ideas during the closure?

During the temporary closure, there will be no access to the Ideas portal which means you cannot create new ideas or vote, share and reply to existing ideas via the community. If you have an idea during this time, we recommend you check the new Feature Roadmap to see if it aligns with any of the features we’re working on. If it does, you can let us know how important the specific feature is to you and if you have any additional feedback/comments you think would be useful about that specific feature.

 

To do this, simply click on the feature card within the Feature Roadmap and scroll all the way to the bottom.
 

This feedback opportunity is located within each feature card and is specific to that feature. Please DO NOT submit a new idea unrelated to the specific feature you are leaving the feedback for as it will not be relevant to the feature and will therefore be disregarded.

 

 

What work will be done during the temporary closure?

Throughout this time, we’ll be reviewing current ideas and updating statuses. We’ll also be creating a new process for ideas intake, as well as a new framework, guidelines, and expectations for both us and our customers. 

During this time, please DO NOT submit an idea via a Question or Conversation post type as they will not be documented as ideas and will therefore not be part of the Ideas portal with the related voting functionality.

 

What will happen with my existing ideas?

During this temporary closure, ideas will not be removed. Throughout the process to enhance ideas, they may be merged and /or have their status changed but all ideas will be accessible upon the return of the Ideas portal.

 

 

When will the Ideas portal be closed and when will it reopen?

The Ideas portal will be temporarily closed starting at 5:00pm EDT on Wednesday, July 17, 2024 and is planned to reopen around our Dallas Inspire 2024 (mid-September).

 

 

We are confident that our new Feature Roadmap and these changes to the Ideas portal are the next right step towards increasing transparency on what we’re working on and to get your valuable feedback, which is essential to the continuous improvement of our products.

 

If you have any questions throughout the temporary closure, please ask them here or send me a direct message.

 

Thank you for your patience and partnership!

 

If a new idea does not align with any of the features in the Feature Roadmap, how can this be submitted whilst the Ideas Portal is closed?

If a new idea does not align with any of the features in the Feature Roadmap, how can this be submitted whilst the Ideas Portal is closed?

Hi @joanne.gerard, during the temporary closure we will not be accepting any new ideas while we work to enhance the experience. As soon as the Ideas portal reopens in September, you’ll be able to submit again!

How can we tell if an idea was done when it’s linked out of a discussion that it was submitted for consideration?

It’s very cool to see Docebo continuously investing in improving the product feedback process for all involved. Thank you for the clear communication and focus on continuous sscalable] innovation! I’m excited to see what’s in store and am already really enjoying the new feature roadmap 👏

The Ideas Portal is a waste of time. Keep it closed. Invest more in product ownership, engagement and analyses of help chats and tickets, and CSM outreach. This will tell you everything you need to know about how to make the product better. From these interactions you will also have a much higher quality of feedback since you will understand roadblocks and limitations much more clearly. Furthermore, you’ll be actually finding the solutions users need instead of leaving them waiting for a possible fix/update at an unspecified date. Submitting to the Ideas Portal is a black hole that gives the impression that improved development will not be proactive but instead, reactive based on user votes. This is not the way to innovate. Use it for yourself, dive deeper into customer use cases, and build a lasting product. 

How can we tell if an idea was done when it’s linked out of a discussion that it was submitted for consideration?

@EmilyW_Tacoma I’ll DM you!

@codywinchester I love that point of view 👏👏👏👏

Hi @codywinchester, thank you for taking the time to provide this valuable feedback. We really appreciate it! 


The Ideas portal inside Docebo Community is just one of the many avenues Docebo utilizes to capture feedback that helps us continue to build a lasting product. Through this portal, we aim to provide the opportunity, to those that use our products every day, the ability to submit ways to enhance and/or provide new ideas for entirely new features within our products. However, since launching the Ideas portal in the community over three years ago, we recognized our initial processes and expectations had become outdated. Therefore, we took the opportunity to make enhancements to the Ideas portal to ensure all those that submit an idea know what to expect. When releasing a new feature, we know that the best chance of satisfying maximum outcomes is when our product team is able to incorporate customer ideas into the features they are working on. Not only is it important to receive these ideas, we also know how important it is for our customers to have insight into what our product teams are working on which resulted in the launch of our new Feature Roadmap. Now, you are able to see what features are being worked on and provide direct feedback on any of the available feature cards. Our product team also publishes posts within our Product Research & Design category to solicit direct product feedback through surveys and Product Design Groups (PDG) where the feedback is used to proactively help us shape the future of the product. The community is a place where we empower the voice of the customer, however, Docebo Community is merely one of the many ways we do this.

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