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Archive large enrollment issue

  • 15 January 2024
  • 7 replies
  • 49 views

Userlevel 2
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Hello,

Is there a max we can Archive and unenroll users? Getting an error message. Course is under maintenance.

 

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Best answer by Annalisa 23 January 2024, 16:26

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Userlevel 7
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Not aware of a limit per say, that being said I do often batch them since it is such a time and intense process it seems. I have not had that exact error, but I have run into similar things before when I ask it to run on a set and I included someone that was already archived/managed. My batch size is usually around 500 for reference.

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Its currently only letting me do 100. Tried 200 same error, tried 300 same error. I am with Docebo now to see what they say

Userlevel 7
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I should note, my 500 is using the API usually.

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ohhh I need to learn about APIs

 

Userlevel 7
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Yup, we just started a new live series on them, and lots of articles around here too. Think I put some links on a similar thread from you earlier.

Userlevel 7
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@Sgrullon12 archiving large amount of enrolments is typically very slow but the errors you are seeing don't seem normal..I would recommend you open a ticket with support. Have you tried publishing the course and then archiving?

Userlevel 2
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Hi @Sgrullon12 

We recently added a note in the Docebo Help article on archiving enrollments, I hope it helps!

 

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