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Branch Reporting

  • April 3, 2023
  • 4 replies
  • 58 views
R

I’m running into issues with the Branch Reporting.  When I run it as the SuperAdmin, I get the “donut” Performance by branch to work as well as the data at the bottom with Sub-Branches showing the correct numbers of Enrolled, Completed, etc…

When I login as one of the powerusers, I don’t get the “donut” data and the bottom only shows number of users, not other data is populated.

 

We are trying to run reporting based on the following:

VP, HR, Training Manager - See all districts, sites and employees

District Manager -See their sites and employees

Sites - See their employees.

I’ve tried everything I can think of can’t get it to work correctly.

Ideas?

Best answer by Annarose.Peterson

Sounds like it might be tied to the power user permissions

Did you already check the following:

  • Each power user has the user’s assigned to them as a resource 
  • They have the permission to view enrollments
  • The courses that they have visibility to assigned to them as resources as well

4 replies

Annarose.Peterson
Hero III
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Sounds like it might be tied to the power user permissions

Did you already check the following:

  • Each power user has the user’s assigned to them as a resource 
  • They have the permission to view enrollments
  • The courses that they have visibility to assigned to them as resources as well
Annarose Peterson (She/Her)
billso
R
  • rmontee
  • Author
  • Newcomer
  • April 4, 2023

Awesome, that worked.  I didn’t have the courses assigned to them in the power user profile.

 

Thank you very much!

Annarose.Peterson
R
  • rmontee
  • Author
  • Newcomer
  • April 4, 2023

One last question.

My training manager isn’t working like the District Managers.  The only difference I can see is in her profile, she doesn’t show any direct reports.  She is a power user and has all the same assignments and profiles as the others, but gets an error when she access the reports page.

 

Thoughts?

 

Annarose.Peterson
Hero III
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hmm, generally, a power user would get that if they don’t have any reports permissions assigned to them.  They should have the option to View reports assigned to them. 

Annarose Peterson (She/Her)
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