Creating Playlists/Auto-Publish for Better Adoption

  • 15 February 2022
  • 0 replies

Userlevel 4

We have found that our users creating playlists are missing the step to publish them once they are created. This causes calls/emails/texts to our product support team and tickets/time to solve something that isn’t really broken, just user error. 

While auto-publish would be ideal, I realize there may be use cases for wanting to add all assets to a playlist before making it LIVE. 

Alternatives/Suggestions to meet the goal of adoption: 

  • Create a pendo box during the playlist creation that alerts the user to publish before leaving the page
  • Create a system-wide option for a SuperAdmin to ‘auto’ publish all playlists, then create a pendo box that alerts users that the playlist will be visible unless it is ‘not published’ 
  • Change the UI to make the publish button more visible when creating playlists

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