Hi, I read in the Docebo Knowledge Base that there’s an option to create transactions for groups or branches of users. From this, I understood that this would override the need for each individual user in that branch/group to subscribe to the plan. That seems like the most reasonable and practical use of this feature. However, in testing this, I noticed that individual users within that branch/group must still subscribe to the plan upon logging in even after we (Superadmins) already manually processed their transaction. This is a very poor user experience for the end-user as it involves many more clicks and can be quite confusing. What’s the purpose of the ability to manually process transactions from groups/branches of users then? Has anyone gotten this to work properly?
Link to Knowledge Base: https://help.docebo.com/hc/en-us/articles/360020080900-Creating-and-managing-subscription-plans
Section Title: Creating transactions for branches and groups of users
Best answer by lrnlab
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