So the question is...delete or deactivate users. Here’s what I am thinking:
- We delete a user if the user has never logged in or has logged in but has no activity, i.e. no courses started/completed, no posts or any other engagement - this feels like dead weight in the system and there doesn’t seem to be any reason to maintain the record.
- We deactivate a user who has activity - the thinking being to maintain historical data and user information tied to the activity. In this case, when you are running reports that show previous periods of activity, I’m guessing you include deactivated users but for current user counts, you exclude deactivated users.
Interested in hearing what others are doing.