In our department, we often encounter situations where we need to remove a certificate from a learner's training record. It's a straightforward task, or so we thought. Deleting the certificate from the Certificate Template page might seem like the logical solution, but here's the catch: even after deletion, the certificate stubbornly persists in the User Personal Summary page for the learner. It's like trying to erase a mark on a whiteboard, only to find it faintly visible under the surface. 🤔
Unfortunately, there's no direct method to completely expunge the certificate without resorting to drastic measures. One option suggested by a Docebo support agent is to unenroll the learner, effectively wiping out their entire training history in the process. It's like using a sledgehammer to crack a nut – overly destructive and far from ideal. 😖
