Hi - we have been running into a dilemma and have been working tickets (unfortunately for an extended duration) to try to understand why certain Go1 courses are failing to load for users intermittently.

The usecase is that we use certain course materials “off of the shelf” that help to cover us in some regulatory spaces. When people take the course year 1? The course is marked as completed. Year 2? You need to do something to support getting a fresh training material again. Because if you keeping a persistent learning profile? A person will be graded as completing the course as soon as they open it (as the training material was completed in year 1).

A prescribed approach is that we receive skinny SCORM files to help record the training for the next year so that the training material supported getting “knocked on the door again”….but we found that a few random folk continue to run into this fail to load/ user inactive error.

I am sharing to see - has anyone else had this experience? How did you land your plane?