Is anyone facing an email notification delivery issue from Docebo?
Best answer by Annarose.Peterson
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Userlevel 7
+3
Don’t seem to be here. This does happen sporadically though on different instances and for different reasons unfortunately. Did you open a ticket? Usually needs to be looked at to see if there is a cause that needs something done to resolve.
Userlevel 7
+5
Emails are going out on our end. But I can second
Userlevel 7
+3
100%
Userlevel 7
+2
It might be worth reviewing this guide to make sure that you have all the necessary configurations. These are items that support will require you to have configure in order to be able to support and investigate your platform.
https://community.docebo.com/topic/show?tid=2163&fid=62
Don’t seem to be here. This does happen sporadically though on different instances and for different reasons unfortunately. Did you open a ticket? Usually needs to be looked at to see if there is a cause that needs something done to resolve.
I did. My emails get triggered after 2-3 hrs. Asked helpdesk to investigate the root cause of the delay
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