We are using the platform for educations and getting our personal to read and verify documents.
When personal goes on parental leave or extended sick leave we deactivate their user account so that they don’t get enrolled into courses and notifications during this time. We need a way to get the enrollment rules to run once the user is reactivated.
The enrollment rules for the courses are configured based on the groups that the user is assigned to.
Is there a good solution for this ?
Best answer by Ian
Apologies, I assumed we were discussing automatic groups. But my understanding of enrollment rules is that a user needs to be added to the group after the group is added to the enrollment rule for the trigger to work.
So if these are manual groups, have you tried simply removing these users from the group and then adding them back?
We have conditions in our group definitions to exclude folks on extended leaves of absence. So we’re not counting on deactivation (although I have to admit, I would have expected deactivation to work as well).
Anyway, it was as simple as setting up a user additional field called “On Leave?” and then configuring our Workday integration (via Docebo Connect) to maintain that field according to whether the person was on an extended leave of absence (short-term illnesses or vacations are not enough to trigger it).
Hope this helps, let me know if you have any further questions.
this only applies to automatic populated groups right? manual groups does not work with this trigger I am afraid.
Apologies, I assumed we were discussing automatic groups. But my understanding of enrollment rules is that a user needs to be added to the group after the group is added to the enrollment rule for the trigger to work.
So if these are manual groups, have you tried simply removing these users from the group and then adding them back?
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