Enrolment Links giving 403 error

Hi! I am experience the sane error message. Some user can access the course and some can not 

Not glad to hear but happy we’re not alone…

Support just came back to us saying it’s related to SSO SAML behaviour where we ned a logout URL but ‘in our case although it is under a sub domain, that sub domain does not use SSO...waiting to hear back...I will update here once we have some kind of understanding of what is going on.

We are just one domain and we do use SSO SAML. In our case, some have access to the course using the link and some do. 

I am opening a ticket now.

Just tested with our sandbox and I am able to replicate the issue as well. 

@lrnlab we are NOT using an SSO, and the URL I tried from is not in a sub domain.  In case that helps.

I’ll try and replicate in our production area and open a ticket as well.

Thank you both...that’s what I was thinking as well...think support replied too quickly…

@Sgrullon12 for those users that cannot access, do they have access to the course in question via a catalogue? or do you have the setting I voted above turned ON and some are getting through while others are not?

I would guess that if some are getting through, they likely have access to the course via catalogues...That’s how we got these working for now….but certainly not ideal.

I have that turned on that anyone the clicks on the link can access the course. We dont really use catalogues. Everything was working perfectly yesterday. Both courses we are having issues with have these setting. 

Thx @Sgrullon12 good to know

A user just reported this issue on my end and I have the same option enabled for our enrollment links. I’m also talking to support (and gave them this link) so hopefully they will get it fixed soon.

Seems like it's across the board...we have clients in Canada and US and all are getting same error…

am creating temporary catalogues as a workaround so users can still access courses...

If i dont see the issue resolved by tomorrow then I  will do the same and see if that works. We use SSO so want to give some time if its a Docebo issue. 

@Sgrullon12 where possible, we also removed the “catalogue” option from the menu as some of our groups only use links...just a thought if you can do the same...

We are having the same issue with the same settings, not that keen on creating temp catalogs so hopefully this gets resloved soon. 

I’m also experiencing this issue!

@knlong make sure to log a ticket with support please.

Support replied saying this is now with the Development team but no ETA on when this will be fixed

My colleague and I found a work around for this unexplainable issue - some employees had a problem and some did not.

You need to manually enroll that person, then send them the Enrollment link. This approach gave the two employees who had the issue access to the course.

I’m glad to know that it just wasn’t my users experiencing this. I did log a ticket with Docebo as well as my Engineering team to investigate the root cause.  

Support said this should be fixed today but I just tested and still see the 403 error...will try again tomorrow...

hot fix was released on 9/13