At present, if an expired user attempts to log into the Docebo platform, they receive the following message:
Error - Sign in not possible
Wrong credentials provided. Check them and try again.
This message us confusing to expired users. Is there a way to modify the message specifically for expired accounts?
You can use the Localization app to make these changes. Think these are the labels you are looking for but please make sure to test thoroughly and document your changes in case you need to revert to the originals...looks like you'll need too update 2 labels
If I make changes to the text in localization, will the updated text be shown to both users who attempt to log in with an expired account and those who enter incorrect credentials?
not sure...this is why it’s so important to test these changes...hopefully you have a sandbox you can try first. If not, you might want make these changes when your users are offline, just in case.
Got it! Thanks for clarifying!!
Here’s an article on the Localization tool for more information as well if it’s helpful!