+2Hello all.
I’ve got a Power User who’s getting the following error message when trying to download a report off a course (from the Course Management menu, not from the Reports menu, not sure if that makes a difference):
[gnumeric] Error while converting file
Does anybody know what this is about? i was able to use the same path to download the report without any problems, so i’m wondering why my PU is having trouble.
Any input is appreciated.
+8Hmm…
Gnumeric is a spreadsheet software.
Connection there?
Also - have they or can they download other reports fine?
Just this one with an issue?
Have they ever done this? Permissions issue if first timer..?
+8I wonder if this is what Docebo is using on the server side to render the reports and it crashed for some reason.
I would have the PU try downloading other reports and I would try having other PU download the same reports.
Then I would have SuperAdmins try to download the same reports. The results, I think, will guide where the issue lies.
+2thanks for your insight
I just followed up w/ the PU to mention all this but since I’d spoken to him last he’d tried clearing his cache & retried & didn’t have any issues this time. but this is good to know, i’ll refer back to this thread if this error pops up again.
Enter your email address or username and password below to log in to Docebo Community. No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.