Looking for some help configuring notifications for New Question to Expert. I have tried several email addresses within our company and I cannot get it to work. Every time, I used a new email address I get the error message above.
I reviewed the Domain Management and it looks to be configured correctly.
Any help?
Thanks!
We had some issues with emails working due to the new Domain Management functionality and a hot fix was released but some platforms continued to have issues:
It may not be related but it’s probably worthwhile raising a helpdesk ticket and get support aware of what is happening, just in case :)
+7
you need to click the Email tab and complete the set-up there...you need to add a sender email, subject line and body for this to work.
you need to click the Email tab and complete the set-up there...you need to add a sender email, subject line and body for this to work.
I tried that and the image was a result of it. use other active emails and still no change. I opened a support ticket.
thanks
+7
have you set-up a DKIN record and SSL cert? that might be the issue…
https://help.docebo.com/hc/en-us/articles/360020125099-Managing-the-DKIM-feature
have you set-up a DKIN record and SSL cert? that might be the issue…
https://help.docebo.com/hc/en-us/articles/360020125099-Managing-the-DKIM-feature
We recently had to redo our SSL cert and it took 2 days to update as it wasn’t being accepted. the SSL cert is now working. Do we require the DKIN?
+7
That’s what support told us we needed...maybe you can confirm with them first? Are you using an established mailbox address from your organization? You should have a cert under the Sender Email Domains in the Domain Management app...
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