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How to track users who failed compliance courses

  • 29 August 2023
  • 3 replies
  • 70 views
S
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We have a number of compliance trainings where users are allowed 2 attempts at a course with quiz in the SCORM file. Managers (not in the Docebo) need to see who has failed to have a chat about the status before resetting enrollment. It seems that Docebo uses “In Progress” as the status for a failed user. Is there any way to create a report detailing users who have a failed attempt at certification? From a user point of view, it’s impossible to tell which courses are locked for max. number of attempts. Anyone have any experience with this?

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Best answer by dianex.gomez 29 August 2023, 17:58

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lrnlab
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Userlevel 7
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you can Archive that record and either leave the user un-enrolled, or re-enroll them. The archive will maintain the previous record in a static state for reporting.

D
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You can use the reports within the course, but I don’t see a way to view or download in mass for “report”. You can see the attemps at a user by user basis. Have you tried the Users-Training Materials report in New Reports. Not sure if it includes attempts on SCORM courses or not. 

S
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Thanks @dianex.gomez that’s what I needed. Thought I looked through those USER-Training material report configurations. Turns out when I looked at a preview, my data was not up to date. Now it is and i get the results I need :-)

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