Best Answer

ILT & MS Teams issue

  • 18 September 2023
  • 4 replies

Hi Everyone, 

My organization is planning on utilizing Instructor-Led Trainings inside of Docebo. We are integrated with Microsoft Teams. 

We have made one account inside of Docebo and have had several different people that will be instructors, pair with it. 

I created a test course, and they were able to join as producer. However, they are not able to “Start” the course. 

Additionally, I made another test course and now they cannot even join as a producer. It just says “Live Event has not started yet”. 


I guess my question is are we each supposed to have our own Teams set up in Docebo with the Client ID, Tenant ID, and Client Secret? Is that why these issues are occuring? 


Any help is appreciated. 


Best answer by lrnlab 19 September 2023, 16:11

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Userlevel 7
Badge +7

See if this helps

@lrnlab Thanks. I have read over the article several times over the past week or so. I used it to figure out how to integrate and pair it. But it does not seem to answer the additional questions I have.  

Userlevel 7
Badge +7

I think you need to have it paired to each individual account or you could create a shared account for all your instructors if that can work for you.


Userlevel 5
Badge +2

We are in the middle of testing this out now with MS Teams.   We have generic/shared MS Teams accounts that will be shared with our Instructors.  What I’ve found that seems to work so far is that we create the session event using the shared Teams account that we set up on Docebo and add our instructors on the session/event for the course.  Then I log into that shared Teams account and edit the meeting from there and assign those instructors as Co-Organizers. 

Assigning them as Instructors on the course allows them to log into the event early (we specify 30 mins prior for Instructors and 15 mins early for learners), as well as have access to all the other Instructor functions on the course (attendance, reports, etc.).

Assigning them as Co-Organizers on the Teams meeting allows them to be able to start the meeting using their own Teams account.  Otherwise, they would have to log into Teams with the generic account to be able to start the meeting.

Also from the Teams meeting side… you may need to check the settings on the meeting and make sure it’s set to allow the organizers to bypass the Lobby.