I am giving my first webinar using Docebo tomorrow Dec 5th and in the settings I asked for the Join button to be available for the instructor 23 hours before and 15 minutes before for the users. It’s 19 hours before now and I can’t see the button. And I clicked the arrow down (see screenshot). I’m starting to be afraid users won’t have any button to join either. Any idea what I am doing wrong?
Best answer by lrnlab
View original
+8
if it’s not appearing, you should contact support...your settings look right.
Thank you
It finally appeared. I was wondering if it was because people were registered to the course, but were not enrolled in the session automatically. I had to do it manually. Is it something that can be done automatically when they register or do we always have to enroll them in sessions manually?
I really appreciate you
+8
hmm, not sure I follow...are you asking about the participants or the instructor?
In order to see the button 23 hrs before the event, you would need to be identified as the session/event instructor...that should have given you access to lacuna the session 23 hrs in advance.
For participants, it’s a 2-step process where the user needs to find a course and then select the session date; even if there is only 1 session, they need to choose it to be registered/enrolled…
does that help at all?
I am sorry for the confusion. The first problem was for me as an instructor. That is settled. But I noticed that when people registered to the webinar, they were not enrolled in the session (there is only one session). I thought that would be automatic. I had to enroll them myself. i did not check as a user how it looked though. Maybe they had the option to choose the session. If I understand well, this is how it should be. So I could have multiple sessions of the same webinar and they could decide when they wnat to join, right? I’m sorry if I am confused. It’s the first time I try this :)
+8
yes that’s essentially correct...when you have more than 1 session on a course, the users can select which one they want to attend when enrolling.
Enter your email address or username and password below to log in to Docebo Community. No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.