Our cancellation policy for ILT courses requires a student to be able to repurchase the course at a future date. The only option we have found is to unenroll the learner from the original course/session. However, we then lose the audit trail that the student had been absent/no-show. Any suiggestions?
Userlevel 3
I don’t have a solution but we have similar issues. Customers that no show a class are subject to a no show fee so we need to track these but we also want them to be able to enroll in a future session date/time. We have not been able to come up with a solution inside of Docebo to track and manage this.
Reply
Log in to Docebo Community
Enter your email address or username and password below to log in to Docebo Community. No account yet? Create an account
Docebo Employee Login
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.