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Does anyone have a document that they shared with test users for their mobile app? 

 

I want to make sure I’m asking my testers the right questions and I also don’t want to recreate the wheel. 

 

I know I am curious about

  • Design -
    • How does the app look?
    • Is it attractive? 
    • IS the presentatation clean and simple
  • Ease of use -
    • Was it clear what to do and when?
    • Was it easy to use?
    • Were you able to find what you were looking for?
    • Was it easy to access the courses?
    • Did you have difficulty with any of the course elements?

What questions have you asked your users? 


Hi @sfrost 

Unfortunately, I don't have anything specific to share because we've never done a pilot test for the mobile app. However, as a general rule, I think it's better not to give people the option of a neutral response for their answers. 

As a quick example, you could structure your questions like this:

  1. How would you rate the appearance of the app?
  • Excellent
  • Good
  • Not so good
  • Poor
  1. How would you rate the ease of use of the app?
  • Excellent
  • Good
  • Not so good
  • Poor

Not giving your testers a neutral option should improve the quality of their feedback and give you a clearer idea of what they really think.

 

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