My PU can not see or edit Additional fields. What am I missing ???

  • 17 March 2023
  • 4 replies
  • 42 views

Userlevel 2
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My Power User, cannot see (and edit) the User’s Custom Fields. 

 

What am I missing??? Are these parameters ok??

 

@lrnlab @lrodman @Bfarkas @jlreonal @Annarose.Peterson @KMallette 


4 replies

Userlevel 7
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Which custom fields are we talking here?

 

Userlevel 7
Badge +4

@Isram Any chance you could give us a screenshot of someone who is having the issue?  Is it one PU profile, one PU user? Or is it a global issue?

Are the PUs limited by branches or groups? Wondering if the field is not visible to the same branches that the PU has access to…

Userlevel 7
Badge +5

This might be because of the Advanced Setting for additional field visibility.  You might also need to put the power users into a branch that has been assigned visibility to those additional fields. 

I did a quick post with instructions on how to fix this, it might also work for your power users as well?

 

Userlevel 7
Badge +7

Am thinking you need to grant visibility via the branches under User Management

 

on the slide out panel, choose the fields you want the PU to access

Hope this helps

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