My PU can not see or edit Additional fields. What am I missing ???

  • 17 March 2023
  • 4 replies

Userlevel 2

My Power User, cannot see (and edit) the User’s Custom Fields. 


What am I missing??? Are these parameters ok??


@lrnlab @lrodman @Bfarkas @jlreonal @Annarose.Peterson @KMallette 

4 replies

Userlevel 7
Badge +5

Which custom fields are we talking here?


Userlevel 7
Badge +4

@Isram Any chance you could give us a screenshot of someone who is having the issue?  Is it one PU profile, one PU user? Or is it a global issue?

Are the PUs limited by branches or groups? Wondering if the field is not visible to the same branches that the PU has access to…

Userlevel 7
Badge +5

This might be because of the Advanced Setting for additional field visibility.  You might also need to put the power users into a branch that has been assigned visibility to those additional fields. 

I did a quick post with instructions on how to fix this, it might also work for your power users as well?


Userlevel 7
Badge +7

Am thinking you need to grant visibility via the branches under User Management


on the slide out panel, choose the fields you want the PU to access

Hope this helps